Health Care Concierge – Associate (Remote, Pennsylvania Only)
Share
Job Location:
Camp Hill, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Health Care Concierge Associate (Remote Pennsylvania Only)
We are seeking dependable performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency accountability and long-term stability in a performance-based environment.
Requirements
Pennsylvania resident only
Must live within a 3-hour driving distance of the Harrisburg Metro Area
(Required for initial equipment installation; no in-office work after setup)Out-of-state applications will not be considered
Tentative start date: January 2026
Bilingual (Spanish) a plus
Schedule
Full-time
Monday through Friday
Day shift
Fixed schedule
Remote after equipment installation
This role requires reliable consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.
Pay & Growth
Starting pay: $17.00 per hour
Monthly performance incentives
Annual raises based on individual KPIs
Training
Paid training with mentorship
Probationary period of 720 hours of active work before paid time off and holiday eligibility
Role Overview
Health Care Concierges support health plan members by providing guidance education and resolution regarding benefits claims and related inquiries.
Responsibilities
Handle inbound member and provider inquiries
Drive First Call Resolution
Manage inquiries across phone email chat fax and web
Accurately document all interactions
Conduct outbound service calls as needed
Deliver professional empathetic customer service
Qualifications
High school diploma or GED required
Associate or college degree preferred
Minimum 2 years of customer service or call center experience
Strong typing and written communication skills
Ability to make independent decisions
Comfortable with Microsoft Office; Excel experience a plus
Ability to learn complex health plan information
Commitment to reliability and long-term employment
Required Experience:
IC
Key Skills
- Corrosion Inspection
- Apache Tomcat
- Apparel
- Gallery
- Infection Control
