Instructional Design Lead

Location: Downtown Austin TX - No Remote Candidates
Type: Full-time
Compensation: $95000 - $175000 equity premium benefits

Most company training fails for one simple reason: it confuses documentation with learning.

At weve already done the hard part that most organizations never doweve written down the truth. We have an internal reference library that captures how our platform works how our teams operate and the standards we expect.

Now we need the person who can turn that depth into real competence.

Were hiring an Instructional Design Lead to transform existing reference material into role-based training and assessments that employees can actually absorb retain and apply on the job. This isnt make it pretty work.

Its systems work: building structured curricula chunking complex material into learnable lessons creating practice and evaluation and producing training that measurably improves onboarding speed and performance.

This is a builder role for someone who cares about clarity craft and outcomes.

Who We Are

Were a profitable founder-led SaaS company powering secure file transfer and automation for 4000 brands you know: Marc Jacobs GrubHub Michelin Hot Topic Planet Fitness KFC and more.

Weve built a $35M business with just 70 people by hiring smart disciplined and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital were scaling intentionally and this role is a critical piece of that growth.

Our offices are located in the best parts of two amazing cities:

• Scottsdale AZ (Old Town): A bright modern office with huge windows craft coffee free drinks and free catered breakfast every day . Step outside and youre surrounded by some of the best lunch and happy hour spots in Arizona.
• Austin TX (Downtown): A brand-new space in the heart of downtown surrounded by energy culture and some of the best food and nightlife in Texas. Free breakfast daily plenty of room to collaborate and the vibrancy of Austin right outside the door.

Twice a year we bring the whole team together for energizing off-sites in cities like New Orleans Nashville and Miami.

What Youll Actually Do

In this role you will:

• Turn reference into learning: Convert existing written material into structured courses modules and lessons built for retention and real-world application.
• Design learning paths: Create role-based curricula for onboarding enablement and ongoing developmentwith clear progression and prerequisites.
• Build assessments that prove competence: Write quizzes scenarios and practical evaluations that measure job readiness (not just recall).
• Chunk and sequence effectively: Break complex concepts into digestible steps with reinforcement repetition and checkpoints.
• Run an AI-assisted production pipeline: Use AI tools to accelerate drafting question generation and formattingwhile applying rigorous human review for accuracy and tone.
• Create consistency at scale: Establish templates rubrics and review processes so courses are cohesive -grade and repeatable across teams.
• Improve over time: Use feedback and performance signals to iterate on course clarity structure and assessment reliability.

Why This Role Is Different

Youre not starting from scratch. Most instructional designers spend years chasing missing information. Here the raw material already existsand its unusually deep.

This role is core to how we scale. Training quality directly affects onboarding speed execution quality and operational leverage. We take this seriously.

The work is technical and consequential. serves IT professionals running mission-critical systems. The training you build will help teams operate correctly and confidently in high-stakes environments.

Youll build a real system. We want an Instructional Design Lead who thinks in pipelines standards and scalable productionnot one-off workshops.

What Success Looks Like

• New hires ramp faster and perform betterbecause training is structured learnable and measurable.
• Courses ship consistently with clear standards and quality control.
• Assessments reliably identify competence and gaps.
• Teams trust the training because its accurate practical and aligned with how work actually gets done.

Who Thrives in This Role

You love turning complexity into clarity

You build structured learningnot just content

You care about adult learning practice and measurement

Youre fast organized and quality-obsessed

Youre AI-enabled and systems-minded

You prefer shipping real output over brainstorming

Perks & Benefits

100% Paid Health Dental & Vision (75% for family)

401(k) with 4% Company Match

Equity Grants for Every Employee

Paid Parental Leave

20 PTO Days 11 Holidays Full Company Winter Break

$1000 Signing Bonus Modern Apple Laptop Anniversary Gifts

Free catered breakfast every day in both Scottsdale and Austin offices

Team Travel to NYC Austin Nashville Miami and more

Bottom Line: This isnt a content factory role and its not a make training look nice job. This is a core high-impact position where youll build the learning systems that determine how quickly and effectively scales its talent. Youll turn deep technical reference material into structured training that produces real competence faster onboarding and higher performance across the company. If you care about adult learning clarity and building durable systems that actually work in the real world this is a rare opportunity to do your best work.