Service Admin CRM Kolkata

Role Overview

We are seeking an experienced and detail-oriented professional to manage and optimize our customer relationship processes while providing comprehensive support across Sales Finance Service and Operations. This role requires strong organizational skills a proactive approach to problem-solving and the ability to build and maintain high-value relationships with customers vendors and internal stakeholders.

Key Responsibilities

Sales & Customer Support

• Provide end-to-end support for customer relationship management ensuring timely and accurate handling of inquiries quotes and tenders.
• Assist Business Development Managers with overflow quotations and tender submissions.
• Deliver exceptional customer service by offering accurate advice on inventory levels lead times and payment-related queries.
• Build and maintain strong relationships with customers and vendors to enhance satisfaction and loyalty.

Finance & Compliance Support

• Collaborate with Accounts Payable and Accounts Receivable teams to resolve payment allocation queries credit applications and escalated customer credit issues.
• Support preparation of end-of-month financial reports and ensure compliance with statutory requirements for service locations.

Data Management & Reporting

• Maintain accurate data entry across HRMS and SAP systems including service and part sales orders purchase requisitions and cost tracking.
• Generate and analyze reports to support operational and financial decision-making.

Service Coordination

• Oversee onboarding exit processes and disciplinary matters for service personnel.
• Ensure compliance with training licensing and safety requirements for site-based work.
• Coordinate travel accommodation and implementation of HR policies for service teams.

Inventory & Procurement

• Manage stock accuracy between physical inventory and SAP records investigating discrepancies.
• Administer annual stock take and ensure adherence to inventory control processes.
• Handle goods receipting and purchasing activities in line with company policies.

Office Administration

• Maintain efficient office operations including reception duties mail handling and supply management.
• Coordinate uniform orders and ensure availability of office supplies.

Fleet & Leasing Management

• Source and manage vehicle leasing requirements including quotes specifications and accident handling.
• Maintain leasing records and ensure timely payment of invoices for rent and utilities.
• Coordinate repairs and maintenance for branch facilities.

Qualifications & Skills

• Proven experience in CRM systems and sales support functions.
• Strong knowledge of SAP and HRMS platforms.
• Excellent communication and relationship-building skills.
• High attention to detail with strong organizational and multitasking abilities.
• Ability to work collaboratively across multiple departments.