Customer Service Representative,

Not Interested
Bookmark
Report This Job

profile Job Location:

Buellton, CA - USA

profile Monthly Salary: Not Disclosed
Posted on: 4 hours ago
Vacancies: 1 Vacancy

Job Summary

Job Description:
The Platinum Advisor team is the face and voice of our brand. Advisors and Advisor Support Associates are on the front lines with our clients each day delivering Best In Class service to veterinarians physicians and thousands of clients ordering formulas for their horses dogs cats and themselves.
Advisor Support Associates are smart thinkers self-starters engaged listeners and provide educated recommendations and solutions to our clients. Advisors Support Associates occasionally represent Platinum Performance at horse shows dog shows marathons veterinary and medical conferences and with clients throughout the United States. An Advisor Support Associate works with a tight-knit and supportive group of fellow Advisors and builds a broad range of experiences and skills.
Responsibilities
Provide exceptional service advisement and order-taking to clients veterinarians and medical professionals that call Platinum Performance daily.
Compose clear electronic correspondence to clients through email and text.
Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.
Nurture client relationships through account management and follow up.
Occasional travel to equine and canine events to represent Platinum Performance.
Work cohesively with other Platinum Advisors as well as other departments within Platinum Performance including Production Quality Assurance and Shipping.

Qualifications:

Currently enrolled or recently completed a bachelors degree program preferably in Animal Science Nutrition Agricultural Business or related fields
Knowledge of equine and small animal products; or the equine industry
Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
Excellent communication skills with clients and team members

Job Description: The Platinum Advisor team is the face and voice of our brand. Advisors and Advisor Support Associates are on the front lines with our clients each day delivering Best In Class service to veterinarians physicians and thousands of clients ordering formulas for their horses dogs ca...
View more view more

Key Skills

  • Typing
  • Data Entry
  • Customer Service
  • Basic Math
  • Computer Skills
  • Windows
  • Banking
  • Upselling
  • Pricing
  • Sanitation
  • Cash Handling
  • Stocking