Client Technologies Specialist 1 Maine eCourts
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Client Technologies Specialist 1 will provide on-site technical support for the Maine eCourts implementation a new case management system being rolled out across the states judicial branch. This role involves troubleshooting user issues providing instruction identifying system limitations and assessing user training needs. The position requires significant statewide travel and a home base in the Augusta Maine area is preferred.
The Client Technologies Specialist 1 will provide on-site technical support for the Maine eCourts implementation a new case management system being rolled out across the states judicial branch. This role involves troubleshooting user issues providing instruction identifying system limitations and assessing user training needs. The position requires significant statewide travel and a home base in the Augusta Maine area is preferred.
Location:Augusta Maine United StatesnWashington District of Columbia United States
Responsibilities:
- Provide technical support to clerks of court at multiple locations.
- Troubleshoot user difficulties and provide instruction.
- Identify potential system functional limitations for the project management team.
- Analyze technical ability and training needs of users.
- Provide accurate and complete answers to general use and environment questions.
- Serve as the point of contact for technology support and services.
- Provide desktop computer support.
- Ensure all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
- Investigate user problems identify their source determine possible solutions test and implement solutions.
- Provide technical support to clerks of court at multiple locations.
- Troubleshoot user difficulties and provide instruction.
- Identify potential system functional limitations for the project management team.
- Analyze technical ability and training needs of users.
- Provide accurate and complete answers to general use and environment questions.
- Serve as the point of contact for technology support and services.
- Provide desktop computer support.
- Ensure all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
- Investigate user problems identify their source determine possible solutions test and implement solutions.
Required Skills & Certifications:
- High School Diploma
- Entry-level experience in technical support
- Troubleshooting skills with end-users
- Customer service skills
- Proficiency with Microsoft products
- Strong communication skills both written and spoken
- Ability to work in a team environment
- High School Diploma
- Entry-level experience in technical support
- Troubleshooting skills with end-users
- Customer service skills
- Proficiency with Microsoft products
- Strong communication skills both written and spoken
- Ability to work in a team environment
Preferred Skills & Certifications:
- Experience with case management systems
- Experience with case management systems
Special Considerations:
- 100% Onsite & Travel
- Candidates will use their personal vehicles and submit mileage for reimbursement.
- 100% Onsite & Travel
- Candidates will use their personal vehicles and submit mileage for reimbursement.
Scheduling:
- 40 hours per week
- Monday to Friday standard business hours.
- 40 hours per week
- Monday to Friday standard business hours.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
