Air Import Agent

Hanoi - Vietnam

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system.
Track and Trace Air Export Files and reporting. Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments meeting customer service standards.
Contribute to maintain strong relationships with vendors (airlines trucking companies and others.
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow and looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards in accordance with the Companys procedures
Overseas communications timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary.
Meets company standards of 52 hours training per year per employee.
Complete mandatory training when required
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications :

Minimum Education & College or University graduation or equivalent qualification
IATA Certification (preferred)
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills
Good Microsoft Office skills (Excel Word etc.).
Fluent in English
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Reporting Structure
Air Import Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

Full time job contract
Competitive salary
Opportunity for promotion
Friendly atmosphere among team
Ability to develop
Professional Training Plan
Health insurance program
Professional of working environment
14 annual leave days per year

Remote Work :

Employment Type :

Full-time

Scope of PositionEnsure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department. Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating system...

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system.
Track and Trace Air Export Files and reporting. Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments meeting customer service standards.
Contribute to maintain strong relationships with vendors (airlines trucking companies and others.
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow and looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards in accordance with the Companys procedures
Overseas communications timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary.
Meets company standards of 52 hours training per year per employee.
Complete mandatory training when required
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications :

Minimum Education & College or University graduation or equivalent qualification
IATA Certification (preferred)
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills
Good Microsoft Office skills (Excel Word etc.).
Fluent in English
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Reporting Structure
Air Import Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

Full time job contract
Competitive salary
Opportunity for promotion
Friendly atmosphere among team
Ability to develop
Professional Training Plan
Health insurance program
Professional of working environment
14 annual leave days per year

Remote Work :

Employment Type :

Full-time

Key Skills

Air Freight
English Language
Collection
Customer Service
Communication skills
Custom Regulation
Billing
Freight Forwarding
Airport
Airlines
International Logistics
Stress Management
Business Etiquette
Imports

Apply Now

About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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