Product Delivery Manager III
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Job Location:
Rosemead, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Product Delivery Manager III - Conversational AI & Customer Experience
Location: Rosemead CA United States 91770
Work Arrangement: Hybrid (onsite Tuesday/Wednesday)
Expected Start Date: Jan 5 2026
Expected End Date: Jan 5 2027
Duration: 12 months
Shift: Monday-Friday 9:00 AM - 5:00 PM
Hours per Week: 40
Education Requirement: High School Diploma or Equivalent
Engagement Type: New Position
Background Check Required: Yes
Badge Access Required: Yes
Compensation Details
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Marketplace Pay Rate: $67.67 / hr
Summary
The Product Delivery Manager III - Conversational AI & Customer Experience owns the intelligence reasoning and personality of AI channels that handle millions of customer interactions annually. This is a strategic product and design role focused on defining how AI reasons communicates and takes actionnot a machine learning engineer role.
Note: We are looking for U.S. Citizens and Green Card holders only.
Responsibilities
Move from Deflection to Zero-Touch Resolution
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Design flows to achieve First Contact Resolution (FCR) in automated channels
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Ensure IVA & Chat systems fully solve customer problems not just block them from agents
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Own the end-to-end conversational experience across voice and chat channels
Conversational Architecture & Logic
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Blueprint complex non-linear conversation flows handling ambiguity (e.g. my bill is high)
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Define system persona and craft prompts that are empathetic concise and brand-aligned
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Define API triggers and business logic enabling AI to execute tasks (process extensions reset passwords etc.)
Forensic Optimization & Analytics
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Review conversational logs to identify where AI misunderstood or frustrated users
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Translate failures into actionable requirements for engineering/vendor teams
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Conduct A/B testing on prompt phrasing to improve intent recognition and completion rates
Ecosystem & Vendor Orchestration
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Serve as primary owner for IVA Chat platforms
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Translate complex utility business rules into conversational logic for AI
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Align with vendors and internal teams to ensure consistent execution of AI strategy
Required Skills / Attributes
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5 years in product management conversational design or digital customer experience
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Hands-on experience with NLU platforms (Amelia SoundHound Google CCA / Dialogflow Lex etc.)
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Strong copywriting and dialogue writing skills for human-like AI interactions
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Analytical skills to identify top reasons for AI failures from large datasets
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Proficiency in flow design tools like Visio LucidChart Miro or Voiceflow
Desired Skills / Attributes
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Experience in regulated industries
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Background in linguistics UX writing or psychology
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Experience implementing Generative AI / LLM features in enterprise environments
Skills
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Digital CX
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NLU Platforms
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Flow Design
Work Details
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Reporting Location: Rosemead CA
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Work Timing: Monday-Friday 9:00 AM - 5:00 PM
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Work Type: Hybrid
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Work Timezone: PST (GMT -0800)
Required Skills:
Flow DesignNLU platformsdigital CX
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
