Digital Customer Solutions Manager (Hybrid)
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Job Location:
Bloomington, IN - USA
Monthly Salary:
$ 100500 - 215300
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Digital Customer Solutions Manageryou will oversee global support operations for patient-specific planning and instrumentation software ensuringtimely compliant and high-quality service delivery. This role combines strategic leadership operational excellence and digital innovation to transform customer support through AI-driven tools and automation.
What You Will Do
- Define and lead global support strategies aligned with customer needs business goals and regulatory requirements.
- Oversee daily operations for a multi-tier global support team ensuringtimelyresolution of software inquiries and coordination of PSI lifecycle milestones.
- Implement AI-powered tools automation workflows and self-service capabilities tooptimizescalability and efficiency.
- Manage CRM and support platforms (e.g. Salesforce JIRA Freshdesk) and improve workflows through analytics and automation.
- Ensure compliance with medical device regulations (FDA ISO 13485) and data privacy standards (HIPAA GDPR).
- Collaborate with engineering manufacturing regulatory and commercial teams to drive operational readiness and process improvements.
- Recruit develop and lead a diverse global team setting clear goals and fostering a culture of accountability and continuous improvement.
- Develop and manage budgets for support operations tools and headcount reporting ROI on automation and AI initiatives.
What You Will Need
Required Qualifications
- Bachelors degree in Engineering Computer Science or related field.
- Minimum 8 years of experience in customer or technical support.
- Experience managing global support operations and coordinatinglogisticsin regulated environments.
- Proven ability to lead automation and AI integration projects in customer-facing operations.
- Familiarity with CRM and support platforms such as Salesforce JIRA and Freshdesk.
Preferred Qualifications
- Masters degree in Engineeringor MBA.
- Certifications such as ITIL or Lean Six Sigma.
- Experience in a technicalleadership role within medical device or healthcare software.
- Experience with Power Platform Microsoft Copilot ServiceNow and BI tools (e.g. Power BI).
- Basic understanding of API integrations and digital transformation strategies.
$100500.00 - $215300.00 salary plus bonus eligible benefits. Individual pay is based on skills experience and other relevant factors.
Posted On: December 15 2025
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
