Partner Support Associate
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
The Partner Support Associate 2 provides responsive knowledgeable and proactive support to our global partners ensuring they have the tools resources and guidance needed to effectively sell deploy and support the companys SaaS solutions. This position collaborates cross-functionally with internal stakeholders to deliver on partner experience.
Responsibilities
Serve as the first point of contact for partner inquiries providing timely and accurate responses.
Manage and track partner cases in support systems ensuring issues are resolved within established timelines.
Collaborate with internal teams (Sales Ops Finance Legal Marketing Enablement) to resolve partner-related challenges such as deal registration commissions training access and certification tracking.
Identify trends in partner feedback to recommend process improvements and enhance the partner experience.
Contribute to the creation and maintenance of partner FAQs knowledge base articles and process documentation.
Support quarterly partner reviews and reporting by collecting and validating data on partner performance and engagement metrics.
Provide support to PBM and TSM teams in order to effectively manage partner communications and relationships.
Maintain and update partner data in CRM and partner management systems to ensure accuracy and completeness.
Basic Qualifications
Bachelors degree or equivalent experience
13 years of experience in partner support sales operations customer support or a related role (preferably in a SaaS or technology environment).
Microsoft Windows and Office proficient
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Good organizational multi-tasking and time management skills
Good collaboration skills applied successfully within team as well as with other areas
Good Microsoft Excel skills
Good facilitation and project management skill
Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Good data gathering interviewing and analytical/problem solving skills
Good critical thinking and problem solving skills
Ability to use original thinking to translate goals into the implementation new ideas and design solutions
Self-motivated with the ability to manage projects to completion with oversight
Able to thrive in a fast paced deadline driven environment
Good attention to detail
Demonstrated ability to influence motivate and mobilize team members and business partners
Good ability to develop and use engaging informative and compelling presentation methodologies
Good ability to handle sensitive information with discretion and tact
Good ability to establish rapport and gain the trust of others; effective at gaining consensus
Ability to work independently and in a team environment
Good knowledge of systems administration
Good knowledge of Microsoft Operating systems and products
Up to 20% travel time required
Required Experience:
IC
Key Skills
- Business
- Business Process
- Financial Services
- Cloud
- Account Management
- CRM
- Sector
- Client Relationships
- Law
- Project Management
- Research skills
- Political Science
- Portfolio
- Speaking skills
- Analytics
About Company
Hyland provides intelligent content solutions that empower our customers to transform the way they work and deliver exceptional experiences to those they serve. Our solutions capture, process and manage high volumes of diverse content in order to improve, accelerate and automate opera ... View more
