Automotive Upgrade Specialist
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Sheehy Auto Stores has been named 2024 and 2025 Top Workplace in Washington DC and Richmond!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
Sheehy Lexus of Richmondis looking for anUpgrade Specialist to join our team. As theUpgrade Specialist youwill utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication teamwork customer service and results focus.
Responsibilities
- Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
- Work with the Used Car Manager to identify current vehicle needs
- Use strong decision-making and active listening skills to think progressively about customer needs and service
- Educate customers on the options available through the Vehicle Exchange
- Meet and greet customers in the service drive to present cash offers for their vehicles
- Daily contact with our existing Customers through Phone email and in-person interaction; ongoing follow-up with customers
- Use friendly no-pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget
- Appraise vehicles & work with service advisor when necessary to determine work needed
- Work closely with the New & Used car Manager to determine trade values and replacement vehicle payments
- Be a liaison to customers while their car is being serviced
- Meet with the management team regarding objectives planned activities reviews and analysis
- Be outgoing friendly energetic and professional with excellent customer service attentiveness and follow-up skills
Requirements
- Sales experience or experience in customer service such as retail restaurant call center setting etc. is preferred but not required (sales training provided)
- Ability to learn data mining tools and software (eLeads experience a plus!)
- Strong customer service organizational relationship building and time management skills
- Excellent verbal and written communication skills
- Outgoing personality with expertise in developing relationships
- Driven competitive and willing to work in a team environment
- Must be authorized to work in the USA
- Able to pass a pre-employment background screening Motor Vehicle Record check and drug screen
- Must have a valid drivers license
We dont take a one-size-fits-all approach when it comes to our employeesBenefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Required Experience:
IC
Sheehy Auto Stores has been named 2024 and 2025 Top Workplace in Washington DC and Richmond!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
Sheehy Lexus of Richmondis looking for anUpgrade Specialist to join our team. As theUpgrade Specialist youwill utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication teamwork customer service and results focus.
Responsibilities
- Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
- Work with the Used Car Manager to identify current vehicle needs
- Use strong decision-making and active listening skills to think progressively about customer needs and service
- Educate customers on the options available through the Vehicle Exchange
- Meet and greet customers in the service drive to present cash offers for their vehicles
- Daily contact with our existing Customers through Phone email and in-person interaction; ongoing follow-up with customers
- Use friendly no-pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget
- Appraise vehicles & work with service advisor when necessary to determine work needed
- Work closely with the New & Used car Manager to determine trade values and replacement vehicle payments
- Be a liaison to customers while their car is being serviced
- Meet with the management team regarding objectives planned activities reviews and analysis
- Be outgoing friendly energetic and professional with excellent customer service attentiveness and follow-up skills
Requirements
- Sales experience or experience in customer service such as retail restaurant call center setting etc. is preferred but not required (sales training provided)
- Ability to learn data mining tools and software (eLeads experience a plus!)
- Strong customer service organizational relationship building and time management skills
- Excellent verbal and written communication skills
- Outgoing personality with expertise in developing relationships
- Driven competitive and willing to work in a team environment
- Must be authorized to work in the USA
- Able to pass a pre-employment background screening Motor Vehicle Record check and drug screen
- Must have a valid drivers license
We dont take a one-size-fits-all approach when it comes to our employeesBenefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award!!! Sheehy Auto Stores is one of ...
