The User Experience Senior Analyst is an intermediate level experienced role strongly contributing to the research analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients both internally and externally and to provide guidance on areas such as User Interface Design (UI) Information Architecture (IA) and Interaction Design (IxD). They undertake a wide spectrum of activities from discovery and research through definition ideation and design to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners. The objective of the role is to research and design Issuer Services products and solutions that are streamlined intuitive consistent accessible visually appealing and easy-to-use and which perfectly suit (or even anticipate) our clients needs. Responsibilities:
Lead meetings with users clients product sponsors and technology to understand project requirements
Plan and perform UX research define IA user journeys and create personas
Identify metrics and data that can support decision-making guiding tech partners where needed to add necessary metrics
Work closely with users stakeholders business analysts product managers and development teams to brainstorm and co-create ideas approaches and solutions
Follow Citis guidelines and frameworks for UI design
Demonstrate strong visual design skills with a keen eye for usability effectiveness typography color theory and layout translating complex concepts into visually compelling and user-friendly interfaces.
Exhibit advanced proficiency in Figma leveraging its capabilities for creating wireframes interactive prototypes high-fidelity designs and maintaining design systems.
Perform relevant testing to validate and inform design decisions
Apply a positive and constructive attitude to all feedback
Use and contribute to the approved design system
Contribute to design standards and best practices
Perform detailed handover to development teams ensuring they have all they need to implement the designs
Provide ongoing support to development with regular UX review checkpoints ensuring quality and spec are as designed
Keep up to date with the latest UX practices innovations and tools
Ensure all designs comply with ADA/WCAG standards for accessibility
Deliver on-time identifying and managing risks to ensure timelines are met and escalating where needed
Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.
Promote the value of UX within the wider organization
Appropriately assess risk when business decisions are made demonstrating particular consideration for the firms reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency.
Total Experience
7-8 Years
Relevant Experience
5-7 Years
Mandatory skills
5 - 7 years of relevant experience
Strong attention to detail & analytical skills
Significant experience on complex enterprise-scale design projects
Experience with discovery and prototyping states as a well as experience with Design Thinking and Google Design Sprints.
Experience with working in an Agile Scrum environment.
Excellent communication and presentation skills
Excellent skills in professional design tools e.g. Figma Sketch AdobeXD Axure InVision etc."
Desired skills
5 - 7 years of relevant experience
Strong attention to detail & analytical skills
Significant experience on complex enterprise-scale design projects
Experience with discovery and prototyping states as a well as experience with Design Thinking and Google Design Sprints.
Experience with working in an Agile Scrum environment.
Excellent communication and presentation skills
Excellent skills in professional design tools e.g. Figma Sketch AdobeXD Axure InVision etc."
Domain (Industry)
Required Skills:
Figma Sketch AdobeXD Axure InVision
IT Services and IT Consulting