Housing Officer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- The Housing Officer will provide high-quality housing advice and tenancy management services to tenants leaseholders and applicants throughout Nottingham City. This role is crucial in ensuring compliance with legislation policy and best practices supporting customers in accessing and maintaining safe decent and affordable homes.
- Deliver excellent housing tenancy and estate management services in accordance with statutory requirements and council policies.
- Offer housing advice on lettings allocations mutual exchanges and tenancy changes.
- Support tenants with rent queries benefits advice and referrals to financial inclusion services.
- Manage garage applications waiting lists allocations and conduct site visits.
- Respond professionally and empathetically to customer inquiries complaints and councillor queries.
- Assist with issues such as anti-social behavior tenancy fraud safeguarding and vulnerability concerns.
- Collaborate with internal teams and external partners to effectively resolve customer issues.
- Manage keys for empty properties and garages ensuring appropriate property security.
- Previous experience in housing services or a similar customer-focused role.
- Experience handling tenancy management allocations and estate issues.
- Proven ability to manage challenging situations and resolve problems effectively.
- GCSEs (or equivalent) in English and Maths essential.
- Relevant housing qualification (e.g. CIH Level 3 or above) desirable.
- Knowledge of housing legislation and best practices desirable.
- Working hours: 37 hours per week
Required Skills:
The Housing Officer provides high-quality housing advice tenancy and estate management support to customers across Nottingham City. This is a varied customer-focused role supporting tenants leaseholders and applicants ensuring services are delivered in line with legislation policy and best practice. The role plays a vital part in helping people access and sustain safe decent and affordable homes.
Required Education:
The Housing Officer provides high-quality housing advice tenancy and estate management support to customers across Nottingham City. This is a varied customer-focused role supporting tenants leaseholders and applicants ensuring services are delivered in line with legislation policy and best practice. The role plays a vital part in helping people access and sustain safe decent and affordable homes.
Company Industry
IT Services and IT Consulting
Key Skills
- Section 8
- Public Health
- Data Collection
- Ellucian
- Banking
- Fair Housing Regulations
- LIHTC
- Budgeting
- Economic Development
- Real Estate Law
- Logistics
- Statistical Analysis
