Concierge and Estates Officer

Place

Concierge and Estates Officer
Waverley Court

Salary: 26337 - 28835
Hours: 36 per week (day and shift positions available please indicate preference on application)

The City of Edinburgh Council has declared a Housing Emergency and wants to ensure everyone has a secure safe warm place to call home with access to services and a culture that supports individuals and communities to thrive.

The Council provides services to all 50 high-rise blocks in the city ensuring they are clean safe and well maintained. This is achieved by teams of Concierge staff who carry out estate works in and around the multi storey blocks carry out a range of maintenance and cleaning tasks as well as operating CCTV monitoring equipment and door entry to ensure the safety and the security of the buildings and the areas where our tenants live.

We have exciting and attractive opportunities for proactive and positive individuals to join theHousing Concierge and Estates team located in our high-rise blocks within the citys four localities.

We are looking for people who can communicate effectively with the public and work with others in maintaining buildings you need to be flexible and may be required to provide cover at other blocks or move between roles throughout the locality. The role involves daily aspects of physical activity and manual handling.

Key duties of the post include:

• A requirement for a physical aspect of the role is essential.
• Excellent team working skills and willingness to support colleagues.
• Work as part of a team to ensure there are high standards of cleanliness and hygiene in multi storey high rise blocks and surrounding neighbourhood areas and that the building and neighbourhood are clean tidy and fire safe.
• Be proactive in identifying and dealing with cleaning and repairs issues and have an awareness of conditions for local people.
• Carry out a wide range of customer contact with tenants and liaison with colleagues across various services to assist residents and ensure the safety and security of the blocks.
• Where necessary operate CCTV monitoring equipment and door entry and other IT systems.
• Make sure the blocks are secure and only authorised people are allowed access.
• Build and maintain excellent relationships with tenants and residents in the blocks.
• Work as part of a team taking responsibility for shared workload including collaborative working with others for bulky items and assist in covering shifts if requested or required.

If you are someone who enjoys new opportunities and providing an excellent customer service we would love to hear from you. If you have any questions or want to discuss the post please contact .

Were committed to creating a workplace culture where all our people feel valued included and able to be their best at work and we recognise the benefits that a diverse workforce with different values beliefs experience and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh we want to make sure that were bringing the best people into our roles not just in their skills and experience but also in their approach to work.

To help achieve this were changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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View Concierge and Estates Officer job description

Experience - Experience of providing quality services to customers.

Experience successfully working with colleagues to deliver outcomes for customers.

Experience of working within a team and understanding of your role in effective team work.

Experience of providing grounds and building maintenance services cleaning and safety and security in a residential environment.

Knowledge Skills and Understanding - Ability to follow procedures and processes and ensure compliance with the regulatory and policy environment of the service.

Ability to assess and manage risk to you your customers and the communities they live in.

Ability to balance working on your own initiative and knowing when to seek advice and support.

Qualifications and training - A good level of secondary school education.

Job specific requirements - Occasionally engaging with customers who have had extremely difficult life experiences and may not be willing to engage with you.