Wholesale Customer Service Representative (Distribution Sector)

Bridgetown - Barbados

Monthly Salary: BBD 3000 - 3000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

Our client is recognized as a premier distribution company across the Caribbean who provide seamless logistics solutions for leading pharmaceutical & consumer brands to multiple territories. Due to growth they are seeking to appoint a competent professional to assist in the smooth operations of the customer service department of the Barbados operation.

Duties & Responsibilities:

Greet customers warmly and assist with inquiries orders and product information
Handle customer complaints and concerns with professionalism and empathy striving for prompt resolution
Respond to customer inquiries and process orders via phone email chat or in-person
Resolve customer concerns promptly and escalate complex issues to appropriate departments or supervisors when necessary
Assist customers with product selection returns refunds and order processing
Process transactions accurately using cash registers and POS systems
Handle cash cards and other payment methods according to company procedures
Balance cash registers and maintain an organized cashier area
Answer and route incoming calls and welcome visitors at reception
Manage incoming and outgoing mail packages and deliveries
Accurately enter customer and government orders into the system
Coordinate with warehouse staff to support order fulfillment and delivery
Maintain detailed records of customer interactions inquiries and resolutions
Document and report common customer complaints or feedback to improve products or services as required
Writing and or issuing of credit notes and researching all information necessary to write such credit notes promptly and efficiently.
Assist with inventory counts restocking shelves and maintaining product displays as needed.
Stay up to date with product knowledge to provide accurate information and recommendations to customers
Train on new products or services as they are introduced.

Requirements

Secondary school education with qualifications in English and Mathematics.
Strong communication and interpersonal skills with a friendly and approachable demeanour.
Ability to multitask and prioritize tasks in a fast-paced environment.
Ability to work well in a team.
Proficiency in using computers.
Attention to detail and accuracy in handling transactions and administrative tasks.
Flexible and dependable with the ability to work evenings and weekends as needed.
At least two years proven experience in a customer service role would be an asset.

Overview: Our client is recognized as a premier distribution company across the Caribbean who provide seamless logistics solutions for leading pharmaceutical & consumer brands to multiple territories. Due to growth they are seeking to appoint a competent professional to assist in the smooth operatio...

Overview:

Duties & Responsibilities:

Greet customers warmly and assist with inquiries orders and product information
Handle customer complaints and concerns with professionalism and empathy striving for prompt resolution
Respond to customer inquiries and process orders via phone email chat or in-person
Resolve customer concerns promptly and escalate complex issues to appropriate departments or supervisors when necessary
Assist customers with product selection returns refunds and order processing
Process transactions accurately using cash registers and POS systems
Handle cash cards and other payment methods according to company procedures
Balance cash registers and maintain an organized cashier area
Answer and route incoming calls and welcome visitors at reception
Manage incoming and outgoing mail packages and deliveries
Accurately enter customer and government orders into the system
Coordinate with warehouse staff to support order fulfillment and delivery
Maintain detailed records of customer interactions inquiries and resolutions
Document and report common customer complaints or feedback to improve products or services as required
Writing and or issuing of credit notes and researching all information necessary to write such credit notes promptly and efficiently.
Assist with inventory counts restocking shelves and maintaining product displays as needed.
Stay up to date with product knowledge to provide accurate information and recommendations to customers
Train on new products or services as they are introduced.

Requirements

Secondary school education with qualifications in English and Mathematics.
Strong communication and interpersonal skills with a friendly and approachable demeanour.
Ability to multitask and prioritize tasks in a fast-paced environment.
Ability to work well in a team.
Proficiency in using computers.
Attention to detail and accuracy in handling transactions and administrative tasks.
Flexible and dependable with the ability to work evenings and weekends as needed.
At least two years proven experience in a customer service role would be an asset.