Spa Coordinator-Hospitality Team
Job Summary
We have IMMEDIATE OPPORTUNITIES to join our team
Spa Coordinators earn $48-$55K per year PLUS a GENEROUS WORLD-CLASS BENEFITS package.
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Management on Duty (MOD) coverage is shared between two Spa Coordinators during spa operating hours:
- MondayFriday: 9:00 a.m. 7:00 p.m.
- Saturday: 9:00 a.m. 6:00 p.m.
- Sunday: 10:00 a.m. 6:00 p.m.
- Serve as Manager on Duty with authority over all operational matters while on shift
- Ensure exceptional guest experiences and resolve concerns in real time
- Provide guidance and support to staff to maintain operational excellence
- Communicate daily priorities and expectations
- Optimize scheduling and maintain quality control standards
- Receive verify and manage spa inventory and supplies
- Address urgent maintenance issues promptly
- Provide hands-on training in-the-moment coaching and feedback
- Prepare and deliver daily reports to leadership
- Manage team schedules and arrange staff coverage as needed
- Participate in hiring onboarding and training new team members
- Coach and develop team members withday check-ins and annual performance reviews
- Track professional licenses and ensure compliance with state regulations
- Ensure treatment rooms protocols and product usage meet Woodhouse standards
- Manage equipment maintenance repairs and inventory
- Oversee budgeting for supplies retail and operational expenses and ensure cost-effective practices
- Uphold guest service and quality control standards daily
- Ensure the safety of guests and team members in accordance with safety policies
- Coordinate and prepare for inspections and audits
- Assist leadership in overall spa management and strategic initiatives
- Monitor review and communicate monthly KPIs and operational metrics tracking trends and variances to inform coaching training and operational decisions.
- Educate guests on spa services and retail products
- Assist with purchase orders inventory management and Meevo database tracking including identifying underperforming products
- Protect and uphold The Woodhouse Brand and all corporate protocol
The Spa Coordinator reports directly to the Spa Owners and manages all service provider team members including Spa Concierge and Laundry Attendants
- Minimum 5 years spa experience minimum 5 years of management experience required.
- Desired skills include leadership flexibility retailing training superior communication sales administration advanced computer skills and organizational skills.
- Experience with Zenoti Millennium or Meevo Spa software preferred.
- Must be a team-player and understand the importance of staff happiness and maintain an atmosphere that makes employees want to come to work.
- Must be available to work evening and weekend shifts per business needs.
- Standing for up to 6 hours at a time
- Walking across spa multiple times during shift and potentially up and down stairs
- Lifting up to 30lbs bending reaching stooping repetitive motion
- Reasoning problem solving hearing speaking
- Fast/steady paced environment multiple priorities
- Frequent customer interactions
- Ability to adapt to changes
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Required Experience:
IC
Key Skills
About Company
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