Customer Service Associate (Japanese & English) Hybrid

Job Description:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal Barrons MarketWatch Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group focused on delivering excellence during every customer interaction.

We encourage anyone who wants to join us in our mission to apply.

Key Responsibilities:

• Provide high-level telephone and email support on Dow Jones suite of products and services including but not limited to The Wall Street Journal Barrons and MarketWatch by answering our customer queries concerning delivery billing/account administration pricing content technical support and product navigation.

• Retain Dow Jones customers and increase customer loyalty while projecting a professional efficient and positive approach

• Strong ability to overcome objections and enthusiastically resolve customers concerns while consistently providing superior levels of customer service

• Ensure all relevant procedures are followed from beginning to resolution

• Actively seek out opportunities for self-improvement keeping up with new product training and process knowledge

• Make independent decisions to resolve customer issues with strong problem-solving skills

• Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly

• Professional ability to interact with highly valued customers and internal executives if and when applicable

Required Qualifications:

• Six months of work experience in Customer Service

• Fluent in English for both verbal and written communication in a business setting

• Highly proficient and very fluent in Japanese for both verbal and written communication in a business setting

• Intermediate to moderate level experience with using various technologies (iOS Android Windows etc.)

Our Benefits:

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Education Benefits

• Family Care Benefits

• Subscription Discounts

• Employee Referral Program

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