Program Supervisor West Desk

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Program Supervisor West Desk supervises the staff and functioning of the Centre of Hope West Desk and provides assistance to the Shelter Manager with development and overall operation of the Shelter Program.

Accountabilities:

Program Operations:

• Assists the manager in the development and delivery of the program.

• Ensures the functioning of the West Desk incorporates the values standards philosophy of The Salvation Army to achieve its mission.

• Assists in the development of the annual program operational plan.

• Assists in the development implementation and evaluation of program goals that support the annual program operational plan.

• Assists with researching and implementing best practices as well searching out opportunities.

• Assists in the development of program policies and guidelines.

• Assists with the implementation of and participates in the provision of the case management system including intake support goal planning referral networking and other direct services to clients.

• Researches and implements approved program initiatives.

• Maintains and promotes effective working relationships with government agencies and other community partners.

• Assists with preparation of the annual program evaluation.

• Performs other related duties as assigned.

Team Management:

• Ensures the West Desk is fully staffed with qualified staff and that staff have the resources to do their jobs.

• In conjunction with the manager hires orients trains supports and evaluates direct reports.

• Oversee the day-to-day operations of the Womens Shelter.

• Ensures policies practices and procedures are understood and followed by direct reports.

• Completes payroll supervisory functions inclusive of approving vacation sick time time sheets etc. for direct reports; ensure employees are paid accurately and on-time utilizing Workday and following all legislation policies and procedures.

• Effectively utilizes supports evaluates and retains volunteers of the West Desk.

• Ensures direct reports complete mandatory training and/or certifications.

Financial:

• Assists with monitoring the resident occupancy fees and works with residents to ensure payment.

• Demonstrates diligent stewardship of resources.

• May prepare purchase requisitions and other finance documents in accordance with Finance procedures; may verify payroll register.

• May approve and codes invoices for payment in the absence of the manager

Administrative:

• Assists the Shelter Manager with implementing the Salvation Army Accreditation Standards.

• Prepares and submits documentation reports and other statistical information as required by management and funders.

• Performs administrative tasks (i.e. filing photocopying email phone calls etc. that support program objectives.

• Attends and/or coordinates departmental meetings.

• Attends internal meetings presents program issues answers questions and prepares reports as required.

• Attends and participates in meetings/events/committees (internal and external) as required.

• Maintains an up-to-date position manual.

WORKING CONDITIONS:

• This is a permanent full-time position at 40 hours per week.

• Works in a mens residential shelter facility.

• May have to deal with aggressive and/or disruptive residents.

• Potential of verbal and less likely physical attacks.

Education and Experience Qualifications:

Education Qualifications and Certifications:

• A two-year college diploma in related social services field

• Police Information Check (PIC) with Vulnerable Sector Search

• Current and Alberta approved Standard First Aid/ CPR Certification

Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.

Experience and Skilled Knowledge Requirements

• Three years of recent progressive related experience in frontline casework including supervisory/team lead experience in an applicable social service field.

• Experience working with people who are vulnerable in crisis and/or experiencing homelessness.

• Experience within a shelter system.

• Administration experience includes preparing reports and documentation.

Skills and Capabilities:

• Operational/Service Management: skills to research best practices and service opportunities that align with accreditation processes intended program outcomes and resources; attention to detail problem solving and analytical skills.

• Able to assess crisis situations and make concise decisions

• Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Outlook Excel TEAMS Word PPT) to prepare/present information. Models effective client service and crisis intervention skills. Able to work collaboratively with sector agencies.

• Vision and Values exemplifying highly ethical standards of conduct; knowledge understanding and a commitment to equity diversity and inclusion.

• Demonstrated trauma informed care and de-escalation skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.