Contact Center DevOps Engineer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About Your Role:

You will play a critical role in designing developing and maintaining high-quality software applications. You will work with cross-functional teams to deliver solutions that align with our business goals and client needs.

Youll be a key contributor in building and supporting the coreContact Center applications leveraging modern technologies and automation to power exceptional customer experiencesboth internally and externally. Youll be the go-to expert for application functionality collaborating closely with business partners to drive innovation AI adoption and impactful solutions.

What Youll Do:

• Implement and support new capabilities in the Contact Center platform and self-service tools.
• Integrate AI-driven automation and NLP into workflows.
• Ensure platform stability performance and timely issue resolution.
• Design and develop applications using Python .
• Build and maintain CI/CD pipelines automate repetitive tasks and manage upgrades.
• Develop API and third-party integrations deliver enhancements and maintain code quality. Mentor junior developers and provide technical guidance to enhance team capabilities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience Youll Need to Have:

• 2 years in software development with strong experience in Java or similar languages.
• Hands-on expertise in omnichannel Contact Center platforms (Genesys NICE Verint Cisco) and IVR systems.
• Solid understanding of SIP RTP and WebRTC protocols plus experience with Session Border Controllers or Twilio.
• Proven ability to support voice chat and email channels ensuring seamless customer experiences.
• Experience with API integrations third-party applications and cloud Contact Center deployments.
• Skilled in SQL databases CI/CD pipelines and DevOps practices for scalable reliable solutions.
• Familiarity with AI-driven automation and self-service tools for Contact Center modernization.
• Strong communication collaboration and problem-solving skills with a client-first mindset.

Experience That Would Be Great to Have:

• Experience in the financial services industry.
• Experience in Contact Center/Self Service domain.

Important info about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
• Were better together! This role is fully on-site.
• This is a full-time direct-hire position and no contract options or unsolicited agency submissions will be considered.

#LI-IH1

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.