Weekend Customer Service Representative (Part Time)

Clifton Springs, NY - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Part-time

Description

DiRAD offers a fully staffed Contact Center that can accommodate on premise and remote agents. We combine our customer service and technology expertise to deliver a world-class Customer Experience (CX) for customers of our clients in government health care and business.

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

Regular Weekly Shifts:

Saturdays from 3:00 pm to 8 pm/close
Sundays from 10:30am to 3:30 pm
Additional shifts may become available during the week as business needs arise
Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration

Compensation: From $18.00 per hour

Please ensure your resume and application capture your current employment information as well as a minimum of the last 10-15 years worth employment information.

Requirements

Main Duties & Responsibilities:

Answer inbound calls and emails from system users
Perform outbound calling to program participants for proactive assistance
Provide user support with the goal of first-call resolution drawing from training and assistive scripts
Entering ticket information into a database including issue/action/resolution
Additional data entry where required

Skills and Experience

Strong proficiency with computers
Excellent customer service skills
Excellent verbal communication skills
Efficient strong & professional written communication skills
Work well independently and as part of a team
Organized and detail oriented
Strong ability to utilize resource documentation to provide inquiry resolutions
Take ownership of and have a sense of urgency in resolving an issue

Requirements:

High School Diploma or equivalent
Clear/fluent English speaker with a positive demeanor
Must be able to meet quality and customer experience expectations
Ability to successfully complete training by meeting expectations for assessments knowledge checks and applying content
Must be reliable & flexible
Must have a quiet distraction-free work environment
Must live within driving distance to office in Clifton Park NY

Part-time Benefits:

Sick Time
Employee Assistance Program

Please Note:

All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
We are an equal opportunity employer. We do not discriminate based on race creed color national origin religion sex age veteran status disability genetic information gender identity or any other protected class.
DiRAD Technologies Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at

Salary Description

Starting at $18.00 per hour

Required Experience:

Unclear Seniority

Part-timeDescriptionDiRAD offers a fully staffed Contact Center that can accommodate on premise and remote agents. We combine our customer service and technology expertise to deliver a world-class Customer Experience (CX) for customers of our clients in government health care and business.This Part ...