Account Manager

Build Your Career at Canto Where Innovation Meets Impact

At Canto were not just transforming digital asset managementwere creating a workplace where talented individuals can thrive. As a leader in DAM we empower businesses to organize manage and distribute their digital assets seamlessly. With4000 customers worldwide our success is driven by passionate people who bring creativity collaboration and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning open communication and hands-on impact. Here youll have the opportunity to take on exciting challenges develop your skills and grow alongside a company thats making waves in the industry. We believe in supporting our team members valuing fresh ideas and celebrating every success together.

If youre looking for a career where you can make a difference expand your expertise and be part of a global community Canto is the place for you. Were growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Job Title: Account Manager

Location: Cork Ireland Hybrid

Role Overview:

As a Canto Account Manager you will own a portfolio of 250customers driving strong renewals account growth and long-term adoption of the Canto platform. You will act as a strategic partner to your customers using data and insights toidentifyexpansion opportunities mitigate churn risk and influence customer outcomes. This role requires a blend of relationship management consultative selling and operational rigor to ensure customers realize consistent value from Canto. Operating with autonomy you will collaborate cross-functionally to deliver a seamless customer experience from onboarding through renewal while helping shape customer strategy throughout the annual lifecycle.

What You Will Be Doing

Customer Account Ownership & Expansion

• Managea book of 250 customersproactivelyidentifyopportunities foraccount expansionand cross-sellsbased on customer goals product fit and ROI to rive revenue growth and long-term retention.

• Identify qualify and executeexpansionopportunitiesand cross-sellsthrough value-based conversations customer insights(companies latest venture capital funding hiring goals stakeholdersadoptionand success metrics/criteria etc.) tofacilitateexpansion opportunities.

• Executecustomer renewal cyclesprior to the accounts respective subscription end dateidentifyingrisks early and influencing positive renewal outcomes.
  

Customer Strategy & Success Enablement

• Proactivestrategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals.

• Strategicplanningofcustomer 12-month roadmaps which continuously progress the customer towards their specific platform goals account growth and overall success with Canto.

• Partnercross-functionally withCustomer SuccessSales Implementation and Productteams to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as their consistent point of contacttodeliver a seamless high-quality customer experience.

• Clearly documentingaccount health checks in preparation to communicate recommendations back to customers to ensuretheyremaximizing Cantos impact.

• Facilitate on target or above quarterly discovery conversations and perform account health checks to proactivelyidentifyopportunities to increase the value add of upgrade offerings and advocate to expand the footprint of Canto within your owned customers business.

• Keep opportunities & contactsup to dateinSFDC withactionable next steps

• Build trust and credibility with our customers asevidencedby positive customer feedback

• Understand the contractual language of all your customers and where we need to shore up existing contracts to ensure ongoing success for Canto.
  
  

Qualifications & Experience

• 4years ofAccount Management orCSM relationship experience working in software as a service (SaaS)with a proventrack recordofdriving upsells and cross-sells across add-on products.

• Proventrack recordofconsistently exceeding expansion targets maximizing gross revenue retention and meeting all assigned performance metrics.

• Successfully managed 200 300customeraccounts.

• Provensuccess analyzingcustomer accountsidentifyingchurnsignalsand escalating at-risk accountsin a timely manner.

• Proven experience creatingaccount growth opportunitiespresentingand selling across executive-level decision makers providing value-basedsolutionsand building strong relationships.

• Highly proficient inCRM and CSP tools. Preferably experience inleveragingtoolsincludingClariChurnZeroand Pendo to centrallymonitorcustomer activity and other key data points to Identify risk and growth opportunities

• Seesself as strategicmetric-drivenand energized by value-led selling and driving growth.

Why Canto is the Place to Be!

Ignite Your Potential Join a fast-growing company where innovation and agility fuel success.

Make an Impact Your ideas and efforts directly shape our futureevery contribution matters.

Learn Grow Thrive Gain real-world experience and develop new skills as we scale.

Stronger Together Be part of a close-knit supportive team that values collaboration and camaraderie.

Your Voice Matters We foster open communication and transparency so every idea is heard.

Turn Challenges into Triumphs Solve meaningful problems with creativity and confidence.

Balance that Works for You We believe success comes from a healthy work-life harmony.

Endless Growth Potential As we rise so do you. Step into new opportunities and grow with us.

A Global Perspective Work alongside diverse talented colleagues and broaden your horizons.

Come be part of something excitingyour future starts here!

Canto is an Equal Opportunity Employer. Were committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race color religion gender identity sex sexual preference sexual identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition military status or any other characteristic protected by local law or ordinance.