Client Growth Manager (Wales)

Client Growth Manager (Wales)

Remote/field-based - Wales (Cardiff Swansea Newport Aberystwyth)

Salary: 40000 commission car allowance. OTE 50000

Are you a commercially driven relationship-builder who thrives on turning client engagement into measurable revenue Join UniHomes and help our letting agent partners unlock the full value of our student property platform.

Were looking for a commercially minded Client Growth Manager to join our Business Development team at UniHomes. Our model offers letting agents free advertising of student HMOs via our property portal in return for completed shared utility order forms from the student groups we introduce. These forms generate revenue for UniHomes and commission for the agent making this a mutually beneficial partnership. Your role is to ensure agents recognise the commercial value of our advertising and have the right systems processes and team engagement in place to make utility form completion a seamless and consistent part of their lettings workflow.

This is a B2B2C role where your success depends not only on strong relationships with letting agents but also on how effectively those agents engage with student tenants to complete the utility ordering process.

Youll be the primary contact for our letting agent partners across Wales with most activity concentrated in Cardiff and Swansea. While the patch includes Newport and Aberystwyth the role is weighted towards Cardiff and Swansea so being based there is advantageous to reduce travel time and maintain regular face-to-face engagement with our most active clients. This is a remote role with regular field visits (up to three days per week with occasional overnight stays) so candidates must be comfortable with frequent driving and hold a valid UK driving licence.


Key responsibilities:

• Build and maintain strong relationships with key letting agent partners acting as their trusted advisor and main point of contact.
• Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.
• Drive revenue growth by embedding operational best practices within client teams ensuring staff are trained and processes are aligned to maximise form returns.
• Monitor client performance data identify trends and proactively address gaps to improve conversion rates and overall account success.
• Understand and influence the full B2B2C journey ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
• Deliver regular performance reports and insights to clients helping them understand their impact and opportunities for growth.
• Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one.
• Support marketing and technology initiatives maintaining accurate CRM records and ensuring all account data is up to date.
  

What success looks like:

Youll know youre succeeding when agents consistently return utility order forms their teams are fully bought into the UniHomes process and your accounts are contributing to sustained revenue growth and long-term partnerships.

Key performance indicators (KPIs):

• Form conversion rate: percentage of advertising leads resulting in completed utility order forms.
• Revenue contribution: total commissionable revenue generated through client accounts.
• Client engagement: frequency and quality of client interactions including best practice sessions and process reviews.
• CRM accuracy: maintenance of complete and up-to-date client records and performance data.
• Portfolio growth and utilisation: proportion of a clients student property portfolio actively advertised and let via UniHomes and progress towards full adoption across their listings.

Skills and experience:

• Background in account management or similar client-facing roles (e.g. Partner Success Manager Growth Enablement Manager or Client Performance Lead) with a focus on driving performance and commercial outcomes rather than relationship maintenance alone.
• Experience enabling revenue growth through process alignment and behavioural change within client organisations.
• Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments ideally in property lettings PropTech or student accommodation.
• Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement.
• Excellent communication and influencing skills with the ability to lead client conversations and embed behavioural change.
• Confident in handling challenging discussions and aligning stakeholders around shared goals
• Highly organised and data-driven with the ability to analyse performance metrics and take action.
• Collaborative team player who shares best practices and contributes to collective success.
• Comfortable working in a fast-paced field-based role with regular travel.
• Must be based in Wales preferably Cardiff orSwansea with a suitable home working setup.
• Comfortable with frequent driving and holds a full valid UK driving licence.
• Proficiency in Microsoft Office; experience with Salesforce CRM is a plus (training provided).

About us:

At UniHomes were on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider we make finding and securing all-inclusive student accommodation simple seamless and stress-free.

Were not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students partner letting agents operators and suppliers we continually evolve and enhance our products and services to exceed expectations while tackling market complexity with ease and transparency.

Since launching in 2015 weve experienced rapid growth. Today we operate in 60 cities partner with 1000 agents and operators and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year Deloitte UK Technology Fast 50 The Negotiator Awards and Great Place to Work certification.

Our 140 strong team is based in the heart of Sheffield City Centre where were driving innovation expanding into new markets and fostering a culture built on collaboration creativity and growth.

If youre ready to make a meaningful impact and help redefine how students find their perfect home now is the time to join UniHomes. Be part of a team thats opening new doors to better experiences brighter ideas and stress-free living.

We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen

What do you get when you work here

With people and culture at the heart of our organisation we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Our impressive benefits package and perks comprise: holidays length of service days voluntary day enhanced pension scheme pension salary sacrifice scheme healthcare scheme Employee Assistant Programme sick pay enhanced maternity & paternity pay career progression a commitment to personal and professional development employee of the month award refer a friend scheme staff discounts mental health and financial support and company social events.

When you do occasionally visit our stunning state-of-the-art office in Sheffield you will be treated to complimentary breakfast hot & cold drinks snacks pool table and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds regardless of age disability gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately we are unable to offer visa sponsorship as we do not hold a sponsor licence.

We want to hear your unique voice in your application. We love AI but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.