Regional Technology Associate Dallas, TX
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As a Regional Technology Associate you provide hands-on support for technology and equipment across our communities and support centers including computers tablets printers network devices and low-voltage hardware
The Techie
- Install diagnose repair maintain and upgrade computer hardware and software to ensure optimal workstation performance; complete additional projects as assigned
- Diagnose recommend and sometimes repair low voltage technology issues such as cameras gates meters and general wiring
- Maintain technical competence through self-study provided trainings and attending meetings that provide updated information about the current computing environment
- Diagnose repair and maintain network hardware and wiring to ensure optimal network performance and coverage
- Show proficiency in documenting systems setups and procedures
The IT Ambassador
- Maintain an onsite presence at communities 75% of the time
- Collaborate effectively with team members to identify problems and work towards solutions
- Accept responsibility for user account changes technology policy application and automation as required
- Demonstrate tact discretion and good judgement required for dealing with confidential information
- Take responsibility for ensuring desktop solutions remain stable and operational
- Ensure that changes and updates are implemented methodically and without anticipated interruption of services at each of your sites
The Problem Solver
- Troubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone system
- Field requests for technical assistance record them in a ticketing system and resolve issues in accordance with Service Level Agreements and departmental expectations
- Exhibit aptitude in troubleshooting hardware and software
- Execute periodic community inspections provide proactive technology support and recommend improvements to enhance the associate experience around technology for all of your sites
The Impact You Can Make
- Technical problems have met their match with you your problem-solving prowess can tackle any issues!
- Setups have never been easier or smoother and any bugs are quickly remedied.
- Your team members and community associates know they can trust and rely on your backup support and expertise whenever they need your help!
Qualifications
- Bachelors degree in information technology computer science or related field or equivalent professional experience
- A Network MCDST Dell Apple and other related certifications preferred
- Excellent verbal and written communication skills; superb customer service and interpersonal skills
- Superior critical thinking and problem-solving skills
- Desire to learn new technologies
- Ability to work both independently and within a team environment; experience working as part of a project team a plus
- In-depth knowledge of Windows and Mac OS X operating systems as well as Office applications; capability to install configure and troubleshoot each operating system
- Working knowledge of Active Directory
- Familiarity with mobile device hardware and software (iOS Android Windows Phone etc.)
- Ability to travel on a weekly cadence for installs repairs and other service requests.
About Cortland
Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of
all persons hired to work in the United States.
Required Experience:
IC
Key Skills
- Computer Science
- Mainframe
- Active Directory
- Information Technology
- ISO
- Windows
- ASP.NET
- Information Security
- Linux
- Project Management
- Computer System
- strategic plan
- Db2
- Dns
- Technical Support
About Company
You can live in an apartment, or you can live at Cortland. As a leader in the multifamily industry, we create resident-centric, hospitality-driven living spaces and experiences across the US.
