ZEOS Shipping Operations Development Intern (all genders)

THE ROLE & THE TEAM

Within the Zalando Shipping Solutions team you will specialise in Logistics Operations of the end-to-end customer delivery process supporting the build-out and scaling of different logistics processes. Your responsibilities encompass the entire order journey from order creation to ensuring timely deliveries and comprehensive product information for issue resolution of merchants. Daily interactions will involve engaging with a range of external and internal stakeholders including Fashion and Logistics partners 3PL accounting transportation and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in process excellence within the dynamic e-commerce industry.

WHAT WED LOVE YOU TO DO (AND LOVE DOING)

• Support the Business and Operations Development team by taking charge of essential operational and administrative functions notably including: managing and improving the outbound processes supporting in building SOP for merchant care and merchant success management teams and merchant performance analysis.

• Act as the primary point of contact for our merchant success managers handling diverse operational inquiries supporting the commercial team with product selling by providing crucial information and analyses managing first mile scheduling and planning and maintaining the integrity of existing dashboards with high-quality standards.

• Proactively seek out innovative solutions to enhance and optimise processes contributing to greater efficiency and effectiveness.

WED LOVE TO MEET YOU IF

• You have strong organisational and communication skills with a structured approach to tasks.

• You are proficient in data analysis and data management incl. prioritising accuracy and quality when handling data and analyses.

• You are proficient in Google Office Suite particularly Spreadsheets and analytics

• Thriving in fast-paced environments and promoting teamwork and proactive problem-solving.

• You are open to continuous improvement and a commitment to process excellence.

• You take ownership and accountability for assigned tasks.

• You manage workload efficiently to ensure timely accurate and prioritised completion of tasks.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 40% off fashion and beauty products sold and shipped by Zalando 30% off Zalando Lounge discounts from external partners

• Hybrid working model with flexible hours

• Family services including counselling and support and paid child sick leave

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• ZalanDogs - feel free to bring your four legged friend to the office!

Learn all about Zalando and our values here: note that all applications must be completed using the online form - we do not accept applications via email.

ABOUT ZALANDO

Its the perfect time to join Zalandos journey from being a pioneer in the world of e-commerce to becoming the Starting Point for Fashion in Europe. We connect customers brands and partners across 25 markets.

Help us drive digital and sustainable solutions for fashion logistics advertising and research bringing head-to-toe fashion to more than 49 million active customers.

Our values: - our sustainability strategy:

us on Instagram: note that all applications must be completed using the online form - we do not accept applications via email.