Administration Operations Team Lead

Job Description

Job Summary

The Team Lead Admin Operations reports to the Manager of Admin Operations and will support driving divisional success by executing strategic initiatives optimizing processes and ensuring outstanding customer service and client experience with effective communication and continuous improvement. As a key contributor to a high-performance culture the Team Lead promotes operational excellence team accountability and alignment with Acrisure s client-focused values.

Essential Responsibilities:

• Team Development & Culture: Foster a positive client-centric culture by modeling accountability collaboration and inclusion. Provide coaching support skill-building and promote professional development to strengthen team engagement and performance.

• Performance Support: Monitor individual and team performance metrics identify gaps and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connect with Manager to relay real-time feedback for teams for increased visibility.

• Compliance & Risk Mitigation: Ensure team adherence to company policies procedures and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure.

• Operational Execution: Lead the day-to-day execution of administrative workflows and process enhancements. Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency.

• Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies.

Qualifications:

• Bachelors degree in business administration or related field is preferred.

• Proven experience in managing and supporting teams implementing process improvements and driving operational excellence.

• Effectively balance leadership responsibilities with individual contributor duties.

• Self-motivated and has the ability to motivate others to achieve and excel in a fast-paced dynamic environment.

• Excellent business and people decision-making skills and problem-solving abilities.

• Model positive energy and handle stress in the face of challenges and deadlines.

• Excellent leadership and coaching ability.

• Deep understanding of providing exceptional customer service.

Travel:

• Up to 25% of time required

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership. Candidates must reside within Acrisures East Division and have access to a nearby office

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.