IT Administrator & Software Trainer

We are seeking a knowledgeable and versatile IT Administrator & Software Trainer to join our growing IT team. This dual-role position is ideal for someone who can manage maintain and administer IT systems and effectively train employees on new and existing software solutions. The ideal candidate will be responsible for supporting and managing SharePoint Office 365 and spreadsheet systems as well as overseeing IT-related software assets. They will also deliver clear and effective training to staff on any software rolled out by the IT department. Exceptional communication strong technical skills and the ability to support users of varying technical backgrounds are essential

Join a legacy! Rose Pest Solutions is a 4th-generation family-owned business and the oldest pest management company in the nation established in 1860. We focus on innovation and excellence guided by expert entomologists to provide the best pest solutions across Michigan Ohio and parts of Indiana Pennsylvania and West Virginia.

Be part of a stable yet growing business with over 150 years of success. If youre looking to love your work make a difference and join a passionate team dedicated to quality service Rose is the place for you!

What you get:

$54k-$64k per year depending on experience

• Medical Dental Vision Rx Insurance
• 401(K) Savings Plan Company Match
• Flexible Spending Account (Section 125)
• Paid Holidays Vacation and Sick Days
• Disability Family & Military Leave
• Life Insurance
• Competitive Wages & Profit Sharing
• Continuous training and career development

What you will do:

IT Systems Administration

• SharePoint Administration: Manage site permissions structure content organization and workflows. Ensure SharePoint sites are optimized secure and designed to support business operations.
• Office 365 Administration: Support and configure Office 365 applications including Exchange Online Teams OneDrive SharePoint Online and licensing management.
• Spreadsheet Systems Management: Maintain and support spreadsheet-based systems workflows and reporting tools across the organization.
• Software Asset Management: Track maintain and update IT-managed software ensuring compliance proper licensing and accurate inventory records.
• User Account Management: Create modify and maintain user accounts permissions and security groups in Office 365 Active Directory and other relevant platforms.
• Documentation: Develop and maintain system documentation knowledgebase articles process guides and training materials.

Software Training & Support

• Training Delivery: Design and deliver in-person and virtual training sessions for new and existing software rolled out by IT (including 40Grid SharePoint Office 365 tools ticketing systems and business applications).
• Training Materials: Create user-friendly training documents video tutorials and step-by-step guides for employees at all technical levels.
• End-User Support: Assist employees with software-related questions workflow optimization and general IT software usage.
• Change Management Support: Partner with IT leadership to ensure smooth adoption of new software communicating updates clearly and effectively.

General IT Responsibilities

• IT Support Collaboration: Work closely with service desk and infrastructure teams to escalate issues identify system improvements and support cross-department technology initiatives.
• Troubleshooting: Assist with diagnosing and resolving software-related issues including Office 365 access SharePoint functionality and related integrations.
• Process Improvement: Identify opportunities to streamline workflows improve system usability and enhance user efficiency.

Required Skills & Qualifications:

• Technical Expertise:
• Strong knowledge of SharePoint Online including site structure content management permission models and workflow basics.
• Proficiency with Office 365 administration (Teams OneDrive Outlook Exchange Online).
• Advanced Excel or spreadsheet proficiency (functions pivots automation familiarity preferred).
• General understanding of IT systems identity management and software deployment.
• Training & Communication:
• Ability to teach concepts clearly to both technical and non-technical audiences.
• Experience creating training materials (documentation guides videos presentations).
• Strong public speaking and communication skills.
• Professional Skills:
• Strong organization and attention to detail.
• Ability to manage multiple projects and training initiatives simultaneously.
• Customer-service mindset with patience and a desire to help others succeed.
• Ability to work collaboratively with IT team members and cross-functional departments.

Education & Experience:

• Education: Degree in Information Technology Computer Science Education/Instructional Design or related field preferred; equivalent work experience considered.
• Certifications: Microsoft 365 Fundamentals SharePoint certifications CompTIA A or ITIL Foundation considered a plus.
• Experience:
• Minimum of 23 years in an IT administration systems support or software training role.
• Experience training users on business applications or productivity software highly preferred.

Additional Requirements:

• Ability to lift and move IT equipment (up to 50 lbs).
• Strong understanding of IT security and data privacy best practices.
• Willingness to travel locally to different office locations for training or support (as needed).

Bio-Serv companies are proud to be an Equal Opportunity Employer

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