Modern Retail Manager

Deerfield Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Modern Retail Manager Position Summary

The Modern Retail Manager is responsible for driving Southeast Toyota Finances Modern Retail strategy across digital channels dealer operations and customer-facing experiences. This role plays a central part in unifying SETF SET TMNA/TFS Toyota dealers and internal IT product/engineering teams to deliver connected retail experiences that streamline workflows and elevate customer satisfaction.

Success in this role requires strong product and operational thinking combined with hands-on experience supporting or partnering with dealerships understanding their retail workflows and navigating the interconnected ecosystem between OEM captive finance and dealer technology. This expertise enables the Manager to translate complex operational needs into practical solutions that improve dealer efficiency enhance digital-to-physical retail transitions and support SETFs long-term Modern Retail vision.

Key Responsibilities

Modern Retail Strategy & Execution

Manage and drive alignment of Modern Retail initiatives across SETF SET TMNA/TFS Toyota dealers and internal partners.
Drive execution of product capabilities deployments and enhancements that streamline retail F&I and digital channel experiences.
Support TFS/TMNA roadmaps with SETF-aligned strategies while defining organizational readiness needs.
Translate strategic objectives into actionable implementation plans with clear roadmaps milestones and alignment across business and technical teams.

Cross-Functional Leadership & Collaboration

Collaborate with Sales Marketing Product ITS Data/Analytics Legal and external stakeholders to support Modern Retail product roadmaps releases and deployment activities.
Serve as a central communication hub ensuring clarity transparency and strong cross-functional alignment.
Represent SETF at dealer meetings OEM touchpoints industry events and cross-functional stakeholder sessions.

Dealer OEM and Customer Integration

Build strong relationships with key dealerships and internal personnel to drive adoption and ensure successful program execution.
Ensure Modern Retail programs and tools support dealership operational workflows digital retailing tools F&I processes and financing pathways.

Product & Program Ownership

Define and prioritize product features requirements and enhancements within the Modern Retail workstream.
Monitor key metrics related to adoption effectiveness and performance to guide decision-making.
Develop manage and communicate plans status updates and backlog alignment with key stakeholders.
Partner with ITS and product teams to ensure timely launches stable performance and rapid iteration cycles.

Sales Support & Field Enablement

Create enablement materials process documentation and field-friendly resources to support alignment and adoption.
Provide analytics and reporting to measure effectiveness and inform continuous improvement.
Develop executive-level presentations dealer engagement materials and field training content to drive awareness adoption and performance.

Knowledge Skills & Abilities

Strong understanding of dealership operations retail workflows F&I processes and OEMcaptivedealer integration
Digital retailing or automotive retail transformation experience
Product ownership or program management experience within a technical or operational environment
Exceptional communication and presentation skills
Critical thinking and problem-solving abilities
Highly detail-oriented with strong organizational capability
Ability to build strong working relationships across diverse teams
Flexibility and adaptability in an evolving retail and technology landscape
Familiarity with Azure DevOps analytics platforms and modern technology tools

Minimum Qualifications

Bachelors degree in Business Marketing Automotive Management Communications or related field (or equivalent experience)
Experience in automotive retail dealership operations digital retailing product management or related areas
Experience collaborating with dealers field teams OEMs or captive finance organizations
Demonstrated success leading cross-functional initiatives

#LI-KB1

This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.

Required Experience:

Manager

Modern Retail Manager Position SummaryThe Modern Retail Manager is responsible for driving Southeast Toyota Finances Modern Retail strategy across digital channels dealer operations and customer-facing experiences. This role plays a central part in unifying SETF SET TMNA/TFS Toyota dealers and inter...