Senior Technical Writer (Bilingual English & French)

Role Overview

The Senior Technical Writer is responsible for designing developing and maintaining comprehensive documentation for healthcare technology products ensuring content accuracy clarity and alignment with departmental and corporate objectives. This role drives the planning technical validation and publication of user-facing and internal documentation across multiple formats including online help systems knowledge base articles user guides release notes and training materials. The Senior Technical Writer collaborates closely with R&D product owners and subject matter experts to deliver technically precise user-focused content that supports both internal teams and client success.
 

Key Responsibilities

• Drive end-to-end documentation lifecycle: Plan develop validate and publish assigned projects including online help systems knowledge base articles user guides release notes training guides video scripts and installation guides ensuring on-time delivery synchronized with software development cycles and product milestones.
• Develop and maintain customer-facing knowledge content: Design and continuously improve knowledge base articles on the corporate service portal identifying content gaps and user needs to create effective engaging educational materials for both internal and external audiences.
• Collaborate cross-functionally for technical accuracy: Work closely with technical writers (local and global) R&D teams product owners and subject matter experts across functional areas to ensure documentation is technically accurate concise and aligned with established guidelines and style standards.
• Ensure documentation quality and consistency: Maintain adherence to established style guidelines improve documentation processes where needed and serve as a subject matter expert by developing comprehensive knowledge of company products and their role within PACS systems.
• Manage project scope and timelines: Define scope of assigned work estimate project tasks update schedules and deliver documentation on time in alignment with product development cycles and organizational milestones.

Qualifications :

Qualifications & Experience

• Bachelors degree in Engineering Technical Communication or equivalent
• 6 years of technical writing experience in IT product development environments
• Demonstrated expertise with industry-standard documentation tools: MadCap Flare Adobe Acrobat  Microsoft Word HTML/CSS
• Proficiency with collaboration and version control tools: JIRA Confluence GitHub or MadCap Central
• Bilingual proficiency in English and French to support documentation needs for diverse user populations
• Strong competency in structured authoring conditional text single sourcing image capture and editing and software defect tracking
• Exceptional written and verbal communication skills with ability to translate complex technical concepts into clear user-focused content
• Proven ability to drive projects independently while collaborating effectively with subject matter experts across diverse functional areas
• Ability to manage full project lifecycle from planning through publication
   

Preferred Qualifications & Special Requirements

• Understanding of ITIL Agile methodologies and DevOps practices
• Experience with PACS systems and radiology industry workflows
• Experience developing case studies capability documents or white papers
• Familiarity with healthcare technology domain and regulatory requirements
• Video production and script writing experience

Travel Requirements

• Up to 5% travel within North America may be required for team collaboration training sessions or product launches

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad uses SmartRecruiters platform which includes optional AI-assisted features (such as Winston Match Screen and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support not replace human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. 

To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations please review SmartRecruiters AI Addendum. 

is committed to the principles of equal employment. We are committedto complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual a record of such impairment or being regarded as having such an impairment

Remote Work :

Yes

Employment Type :

Full-time