Technical Account Manager

Technical Account Manager  Axxys Technologies Inc.  

Join Axxys Technologies Inc. a trusted provider of managed IT and cybersecurity services that delivers cutting-edge solutions to our clients. If youre a passionate technology consultant with a client-focused mindset this role is your opportunity to drive transformation and strategic growth within dynamic organizations. 

The Role 
As a Technical Account Manager youll act as the primary technical relationship owner for a portfolio of managed services clients. 

• Serve as the bridge between clients and internal teams 

• Ensure technology aligns with business goals 

• Manage risk accountability and client satisfaction 

• This is a strategic client-facing role.  

What Youll Do 

• Client Strategy & Relationship Management 

  • Serve as the main technical contact for client accounts 

  • Build trusted relationships with client stakeholders including executives 

  • Lead regular client meetings and Quarterly Business Reviews (QBRs) 

  • Develop and present technology roadmaps tied to business objectives  

• Technical & Service Oversight 

  • Take ownership of escalations and coordinate with internal teams 

  • Ensure services meet contractual SLAs and performance benchmarks 

  • Proactively identify risks gaps and improvement areas 

  • Advocate for clients while maintaining operational standards  

• Growth & Advisory 

  • Spot opportunities for additional services upgrades or projects 

  • Collaborate with sales and engineering on proposals SOWs and quotes 

  • Educate clients about best practices in security compliance and strategy  

• Internal Collaboration 

  • Work closely with Service Delivery Projects and NOC teams 

  • Maintain accurate documentation and account information 

  • Utilize MSP tools to track activity performance and client health  

• Success Metrics 

  • Deliver high client satisfaction and retention 

  • Provide clear actionable technology roadmaps 

  • Communicate effectively with both technical and non-technical audiences 

  • Manage issues proactively to build trust 

  • Collaborate seamlessly with internal teams  

Qualifications 

Required: 

• 3 years in MSP or IT services 

• Experience managing client relationships and technical escalations 

• Solid understanding of networking servers cloud services and cybersecurity 

• Ability to explain technical topics clearly to business stakeholders 

• Excellent written verbal and interpersonal communication skills 

• Comfortable working in a hybrid environment  

Preferred: 

• Experience as a TAM vCIO or similar client-facing role 

• Familiarity with MSP platforms  

• Certifications such as Microsoft CompTIA Cisco etc.  

Benefits 

• Benefits include: 

• Employer-paid medical and dental insurance 

• 401(k) with match 

• Paid time off and holidays 

• Training and certification opportunities 

• Collaborative supportive team environment  

Qualifications :

Technical certification or degree preferred

Additional Information :

Department: Service and Support            Reports to: Vice President

Information submitted will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time