Project Manager Customer Services (French Speakers)

Bucharest

This is Worldline.

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are seeking an autonomous meticulous and organized Project Manager to manage clients accounts and their projects.
The mission also include customer services with the DSCB solution and as a backup for trust authentication(TA) solution.

The DS-CB is the central component responsible for routing 3-D Secure CB flows. It manages directing and orchestrating transactions between different stakeholders based on reference data and protocol versions. A back office system exists to oversee configuration management activities.

The TA solution is a multi use cases multi device solution to authenticate on multiple use cases.
As a projet manager youll have direct contact with several clients youll manage their specific modern projects and youll be in charge of all customer services actions from analysis to billing through a lot of communication.
As a customer service manager youll have to communicate any change to the client prepare and animate mettings manage billing and SLAs.

Day-to-Day Responsibilities

• You guarantee Worldlines services to the client within the framework of project activities and in the execution of the contract (Run service).
• You have an overall functional knowledge of the product and rely on the Product Owners to deepen customer requests.
• You have a perfect understanding of the contract: the service agreement the financial elements the reversibility conditions the QAP etc.
• You supervise and defend the quality of services provided by Worldline teams (product QoS customer acceptance support production etc.).
• You onboard projects with clients : new fonctionalities propect product delivery
• You are in charge of client communication billing and SLAs each month

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• You can facilitate functional communication between clients/product owner/product manager
• Youve got knowledge about contracts financials project tools
• Ability to lead meetings
• Motivation and passion to interact with different people in order to manage projects in a efficient way
• Excellent communication skills you like working in team and be of support
• You speak French and English
• At least 1 year of experience in project management

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the Learning platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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