Client Operations Lead India T&D

Accountable for the timely and accurate resolution of operational client requests and issues Including direct client communication for: Database Services (structural changes new deliverables setup) incl. Feasibility studies Product Coding Data Quality Issues excl. 

With communication back to DS team for: Data and Methodology Questions Unusual Trends Coverage.

Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow. Responsible for ensuring SLA & service standards - for query types Client Ops is responsible for. Use available operational tools to perform all necessary verifications and investigations 

Deliver solutions to clients with high quality and in a timely manner incl.: Encourage clients to use self-serve ensure minimum level of information and validity of the request understand client requirements from client/CS (dive deeper with the client if information provided is not sufficient) Coordinate feasibility studies on possibilities timing & cost (eg. liaising with Data Ops) Define solutions Connect with AD team on the pricing for billable option (negotiation is AD responsibility!) Convert the clients needs of any complexity into internal Work Orders provide target date Coordinate/monitor the execution internally until final delivery.

Communicate directly with client attend any calls/meetings with Client when required in alignment with Customer Support.

Act upon the incident management process according to the formalized process and RACI. Attend contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related meetings with client in alignment with Customer Support. Attend and contribute to internal meetings .Capture and share lessons learned related to solved gaps and areas for improvement in the process. Ensure regular execution of the BAU deliverables maintenance and delivery to to client in case of BAU delivery encounters: delay (limited scope) rework as well as align with CS on prioritization.

Communicate on projects at client level incl. discuss technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc.

Contribute to resolving elements of regional & global clients queries through collaboration with other countries.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time