RESPONSIBILITIES
1.1. Supervised responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems
1.2. Supervised responsibility for IT support operations including but not limited to receiving and tracking user requests assigning priority and responsible persons resolving requests and users notification
1.3. Shared responsibility for installation configuration maintenance and upgrades of desktop computer systems and peripherals (e.g. network cards printers modems mice add-in boards copiers etc.)
1.4. Supervised responsibility for asset management of desktop computer systems (hardware and software inventories licensing systems decommissioning etc.)
1.5. Is responsible for documentation of system problems and resolutions
1.6. Assists with providing basic IT training to PSI staff at the discretion of Training & Resourcing
Qualifications :
1. Bachelors degree in computer science or related field
2. Microsoft Certified Desktop Support Technician (MCDST) training is a plus
3. A minimum of 1 year of relevant experience in systems and network administration
4. Knowledge of basic tools and processes for systems administration
5. Experience in installation and maintenance of network cabling
Additional Information :
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Remote Work :
No
Employment Type :
Full-time
PSI is a leading full-service global Contract Research Organization whose key strength is predictable patient enrollment across multiple therapeutic areas. PSI is known in the industry as a CRO focused on on-time project delivery. This is achieved through investing substantial effo ... View more