Front Office Assistant Manager

• Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team members needs and questions.
• Adhere to guest service requirement and to the hotels 4 Diamond standards.  Promote positive public/team member relations at all times.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Coach monitor and develop team members for improved performance.
• Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
• Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles.
• Hire train and supervisor front desk/office assistant managers and other hotel positions.
• Maintain expected levels of service and cleanliness in rooms-divisions.
• Remain abreast of industry trends and design programs to encourage high level of team member performance.
• Maintain and update hotel systems and procedures to maintain the highest performance levels.
• Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.
• Provide key communication link between critical departments i.e. Marketing Food & Beverage and Gaming.
• Oversees development and administration of sales programs/packages.

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time