Client Engagement Manager
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Job Location:
Roswell, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
About BrightLink
We are the leading platform provider for credentialing organizations helping professional bodies across vertical markets streamline exam delivery and credential management. Our mission is to improve the systems and processes credentialing organizations rely on when putting candidates to the test. Known for our domain expertise and industry-aligned solutions we are now looking to scale our impact through an evolved go-to-market strategy.
Position Summary
BrightLink is seeking a Technology Customer Growth & Partnership Manager to serve as a key individual contributor responsible for driving customer expansion renewals and partnership growth. While this role does not include direct people management it is a high-impact position with broad influence across the BrightLink business.
This role is ideal for a technology-savvy and passionate professional who combines strong commercial instincts with a consultative customer-first approach. The successful candidate will act as a strategic owner of customer growth and partner relationships shaping how BrightLink engages retains and expands its customer and partner ecosystem. Youll proactively drive adoption of BrightLinks innovative AI-powered tools such as Rosie (our AI teammate assistant for certification workflows) and integrations with Scout (AI data analyst) and Clarus to deliver transformative value to certification programs.
Core Responsibilities
Customer Growth & Commercial Ownership
- Own growth and retention for a defined portfolio of existing customers serving as the primary driver of upsell cross-sell and renewal outcomes and opportunities
- Identify and execute opportunities to introduce new products features and services based on customer needs and usage patterns.
- Proactively manage renewals mitigate churn risk and ensure long-term customer value realization.
- Develop and maintain account growth strategies aligned with customer objectives and BrightLinks broader commercial goals.
Customer Insight & Technology Leadership
- Build a deep practical understanding of how customers use BrightLinks technology including core platforms like Clarus and AI features such as Rosie and Scout along with workflows integrations and adoption maturity.
- Collaborate with Customer Success leadership on customer business and technology reviews translating insights into clear recommendations and growth opportunities.
- Serve as a trusted advisor to customers influencing adoption of AI-driven innovations like Rosie and long-term platform strategy.
- Elevate customer insights internally influencing product direction roadmap prioritization and go-to-market decisions.
Partner/Channel Leadership
- Manage and grow relationships with existing channel and referral partners ensuring alignment and measurable impact.
- Identify evaluate and develop new referral and ecosystem partnerships that support customer growth and market expansion.
Lead partner enablement efforts including positioning use cases and value articulation. - Act as a key voice in shaping BrightLinks partner strategy programs and operating model.
Cross-Functional Influence & Leadership
- Closely partner with Sales Product Marketing and Customer Success to deliver cohesive customer and partner outcomes.
- Influence internal stakeholders through data insight and clear recommendations.
- Contribute to the development of scalable processes playbooks and best practices for customer growth and partnerships.
- Represent the voice of the customer and partner ecosystem in internal planning and strategic initiatives.
Qualifications & Experience
- 5 years of experience in customer growth account management partnerships or sales-adjacent roles within a technology-focused organization.
- Proven track record of owning and achieving expansion and renewal targets (e.g. ARR growth through upsells/cross-sells) in a portfolio of mid-market or enterprise accounts.
- Strong technical aptitude with the ability to engage credibly in product platform and solution discussions.
- Experience managing channel partners alliances or referral ecosystems.
- Experience in credentialing assessment certification or education technology is a strong plus.
- Demonstrated ability to influence cross-functional teams without formal authority.
Compensation & Benefits
- Competitive base salary and performance-based incentive plan
- Health and vision benefits
- 401k and matching
Sure we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.
However if you look at our core values youll notice BrightLink specifically focuses on positive personal growth. Whether its our team members clients or clients clients this means our goal is to leave people better than we found them. Youll be surrounded by people with a drive to grow discover and build a better life. If this is something youre interested in we hope youll consider this position and also take a look at our other currently open positions.
Sure we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.
However if you look at our core values youll notice BrightLink specifically focuses on positive personal growth. Whether its our team members clients or clients clients this means our goal is to leave people better than we found them. Youll be surrounded by people with a drive to grow discover and build a better life. If this is something youre interested in we hope youll consider this position and also take a look at our other currently open positions.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
BrightLink is an Atlanta-based software firm dedicated exclusively to the professional credentialing industry. Originally founded in 2007 by EW Looney to assist our first client in the dental licensure industry, BrightLink has continued to innovate the systems and processes that crede ... View more
