Court Operations Associate (Indigent Verification Specialist)

Initial Posting Date:

Application Deadline:

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Interviews: will be scheduled after the new year.

Resume preference: The hiring manager(s) for this position prefer (if able) a resume to be attached to your application instead of providing a work history. If you are unable to attach a resume please add your work history to your Workday account.

Who we are

Oregon Judicial Department (OJD) serves the public and the people we serve may be facing challenging life circumstances high levels of stress or confusion about their next work you will do in this role directly affects the people in our community who come to the court to have their cases need staff who want to have direct impact in their communities value OJDs efforts to remove barriers to access justice services and enjoy a high level of customer service and interaction with the public.

We are committed to building a diverse inclusive team and encourage applications from candidates of all backgrounds to consider relevant work and past lived experience and education plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position.

Benefits to you

• We pay 95% to 99% of medical insurance premiums for full-time employees OR up to 99% of medical insurance premiums for part-time employees including mental health coverage.
• The hourly equivalent for this position is $25.55 - $39.64. OR the annual salary for this position is $53136 - $82440.
• 10 paid holidays 2 floating holidays 3 personal business days separate sick and vacation paid leaves (prorated for part-time employees) and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• In this job profile we offer candidates new to OJD up to the third step of the salary range depending on experience. You are potentially eligible for a 5% annual increase.

Location Highlights

Portland Oregon was founded in 1845 (incorporated in 1851). It is the states largest city and the county seat for Multnomah County. It is named for Portland Maine. It is situated at the confluence of the Willamette and Columbia Rivers. Recreational activities include numerous museums (including OMSI) parks (including Forest Park largest wilderness park in city limits in the nation) hiking (including in-city hiking trails) restaurants (including Food Carts) Mt Hood (about 50 miles east) and much more. Portland is home to three major sports teams: Trailblazers (NBA) Timbers (MLS) and Thorns (NWSL).

Position Highlights

The Multnomah County Circuit Court is hiring an Indigent Verification Specialist (Court Operations Associate).

In this role

Much of your day will be spent securing a complete financial statement (Affidavit of Indigency) and the necessary releases of information from persons who wish to receive court-appointed counsel. You will use established laws rules policies guidelines and procedures to develop investigation plans review information for discrepancy and compare affidavits against investigation findings. You may also need to recommend that the court remove court-appointed counsel. You will help people navigate the criminal justice system and let them know their next steps without giving legal advice.

You will provide moderate to complex administrative support to the work unit which has a high-volume caseload. You will accept and record documents filed with the court. You will review documents for accuracy and completeness. You will respond to questions about case process scheduled court events and court policies and procedures. You will have frequent strict deadlines. You must maintain accuracy and focus despite often high levels of noise interruption and distraction.

You will review complex case files for upcoming proceedings prepare necessary forms and perform data entry using the courts electronic system. You will use established guidelines and procedures to perform your work and you will maintain confidentiality when required. Lastly you will be expected to answer telephone inquiries and correspondence related to court procedure and case status.

Most importantly you will be part of our justice system that provides access to justice services to our community and ensures court cases are heard impartially and in a timely manner.

Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission.

Application Process

• Workday times out after approximately 15 minutes of inactivity and all progress will be lost.
• REQUIRED: a cover letter that demonstrates how you meet the Minimum Qualifications Special Qualifications and Requested Skills and Attributes listed below. Using a generic cover letter is likely not going to get you an interview so please take the time needed to personalize your cover letter. Prepare your cover letter before starting your Workday application.
• REQUIRED:a completed work history either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile OR by attaching an updated resume.

Instructions for REQUIRED Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications the Special Qualifications and the Requested Skills and Attributes which are listed below.

Cover Letter (REQUIRED)

• Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and filename should include your name.
• In the body of your cover letter please include responses to all Requested Skills and Attributes listed below.
• Address the cover letter To the Hiring Manager.
• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED)

• (PREFERRED) Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.

OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information and your letter will be evaluated for grammar spelling punctuation and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a high school diploma or equivalent

AND

At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial administrative or legal documents

OR

Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge skills and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience working in a public-facing role that required regular interaction with customers clients or members of the public.
• Experience using computers and multiple applications to enter and retrieve data and performing a variety of clerical or administrative support tasks in a dynamic business or professional setting.
• Experience interacting with people for the purpose of gaining specific information reviewing documents to ascertain specific information and communicating decisions based upon the same information.
• Experience providing customer service to people who are facing challenging life circumstances highly stressful situations trauma or behavioral health issues.
• Experience maintaining accuracy and meeting deadlines despite frequent interruption or distracting surroundings.
• Ability to maintain tact and professionalism when handling or troubleshooting unexpected issues or events or complex questions and to understand when to elevate an issue to a supervisor or manager.

Working Conditions

• This is a full-time position and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per work week.
• Occasional after-hours or overtime work may be required.
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may be facing challenging life circumstances or highly stressful situations.
• Regular use of the following equipment: telephone OJD-assigned computer with multiple monitors copy machine fax machine and scanner.

ADDITIONAL INFORMATION
Parking

Multnomah County Circuit Court does not provide parking for the central courthouse or justice center staff. Daily parking is available across SW 1st St from the central courthouse (monthly parking is limited). Another option is the Douglas Garage at 1835 S River Dr Portland OR 97204. Parking cost is $165/month and is a half-mile from the courthouse and justice center.

Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD you consent to reference checks about your qualifications your workplace performance and your work product.

United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire you will be required to complete the U.S. Department of Homeland Securitys I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify action item asking veterans to attach their documentation will arrive after they have submitted their initial application materials. Visit theOregon job opportunities Veteransweb page for additional details information and resources.

Conduct Expectations
Because of OJDs role in providing justice and upholding the rule of law employees of the department are required to meet the highest standards of professional conduct and ethics while on the job and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer OJD complies with Oregons pay equity this job profile we offer candidates new to OJD the first two steps of the salary range. For more information on pay equity click here.

Employee Benefits
Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program and how to qualify please click here.

Questions and Support

• If you require an alternate format to complete the application process call or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available here.
• For questions about a specific OJD job posting call or email .

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds perspectives and more inclusive we are the better our work will be.