ServiceNow Technical Lead

We are seeking a highly experienced ServiceNow Developer - Technical Lead to design develop and optimize end-to-end solutions on the ServiceNow platform. You will lead and mentor developers ensure high-quality and well-documented delivery and partner closely with service owners process owners and cross-functional teams.

In this role you will design and implement complex workflows and integrations ensuring seamless configuration performance and optimization of the ServiceNow instance. You will drive solution design lead requirements sessions perform code reviews deliver demos present at Change Control Boards and oversee deployments.

This position requires deep expertise in ServiceNow architecture third-party integrations and full SDLC executionfrom initial development through implementation. The ideal candidate brings strong problem-solving skills a hands-on approach and a proven ability to enhance platform performance in complex enterprise environments.

Key Responsibilities

• Architect design and implement scalable ServiceNow solutions aligned with business requirements and platform best practices.
• Lead development lifecycle end-to-end including requirements gathering solution design configuration customization and deployment.
• Develop and optimize workflows service requests business rules UI policies automations and integrations using Flow Designer Integration Hub and scripting.
• Integrate ServiceNow with enterprise systems (e.g. Workday ERP HRIS project tools) using REST/SOAP APIs MID Server JDBC and other technologies.
• Ensure platform performance security compliance and governance including monitoring health and usage.
• Lead platform upgrades patches module rollouts and custom application development across ITSM HRSD and other modules.
• Provide technical leadership and mentorship to developers; conduct code reviews and enforce coding standards and architectural guidelines.
• Troubleshoot and resolve platform issues perform performance tuning and support capacity planning.
• Maintain data quality and integrations including data loads transformations and maintenance across connected systems.
• Participate in Agile development analyzing requirements and user stories to deliver high-quality iterative enhancements.
• Create technical documentation requirements definitions specifications and provide stakeholder training as needed.
• Support governance and change processes including demos CCB presentations and release planning.
• Stay current with ServiceNow releases and recommend enhancements to maximize platform capability.

Qualifications :

Qualifications

To be successful in this role youll have:

12 years of ServiceNow development and architecture experience including leading end-to-end solution design and mentoring developers.

• Deep expertise across major ServiceNow suites (ITSM ITOM HRSD CMDB SPM) and building scoped/custom applications.
• Strong proficiency in JavaScript Glide API Business Rules Client Scripts UI Policies Script Includes Flow Designer Integration Hub Service Portal and platform scripting.
• Expert experience integrating ServiceNow with enterprise systems using REST/SOAP MID Server JDBC and modern API frameworks.
• Proven track record in platform performance tuning CMDB/data modeling Discovery/Service Mapping and maintaining instance governance.
• Experience with Service Portal development using AngularJS HTML CSS and Bootstrap is a plus.
• Knowledge of MID Server LDAP SSO OAuth and Web Services integration.
• Experience in ServiceNow Scoped Applications and Custom App Development.
• Strong understanding of upgrade strategies security models access controls and compliance requirements.
• Experience applying AI or automation to workflows insights or decision-making with ability to evaluate emerging platform capabilities.
• Skilled in Agile/Scrum and Dev Sec Ops practices with excellent problem-solving communication and stakeholder management.
• ServiceNow certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) required;
• Nice to have CIS (ITSM/ITOM/HRSD/SPM) Advanced Admin or Architect certifications preferred.
• Bachelors degree required; Masters degree of FormBottom of Form

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time