Service Desk Team Leader
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Semi-independently leads small delivery management projects.
Creates and maintains project plans ensuring resources are effectively allocated.
Tracks expenses and project costs ensuring alignment with both Unisys and client agreements and expectations.
Serves as a key point of contact for clients ensuring clear communication and helping with expectation management.
Implements defined solutions and strategies based on an analysis of client requirements business goals objectives and existing infrastructure.
Troubleshoots and documents client issues (i.e. performance and application issues).
Monitors team performance versus service level agreements ensuring timely resolution of issues or service disruptions.
Provides clients with regular reports and implementation updates.
Thoughtfully escalates client- and/or process-related issues and questions.
Develops maintains and updates client status and other management reports.
Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables
Mentors team members to build new skills.
Ensures team meets or exceeds agreed up SLAs.
You will be successful in this role if you have:
Security Clearance is required for this role.
2-5years relevant experience OR equivalent combination of education and relevant experience
Prior team lead experience is preferred.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Key Skills
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About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
