Dutch Customer Advisor in Lisbon NO Weekends

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Start Your Career in Customer Advisor!

Join a dynamic people-first team where empathy professionalism and excellent service shape every interaction. If youre proactive detail-oriented and enjoy supporting others this could be the right opportunity for you.

Role Overview:

As a Customer Advisor youll be the first point of contact for customers assisting them via phone email and live chat. Your goal is to provide clear answers resolve issues efficiently and create a smooth and positive customer experience.

Key Responsibilities:

Support customers with a friendly professional tone across phone email and chat
Manage a variety of requests including service questions account assistance and basic troubleshooting
Explain solutions clearly address concerns and ensure customers feel listened to and supported
Log cases accurately and maintain detailed up-to-date records of each interaction
Escalate sensitive or complex issues following internal procedures
Work closely with internal teams to ensure fast and accurate resolutions
Meet service quality standards and response-time targets consistently
Stay updated on product changes policies and best practices to deliver top-level support

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!

Start Your Career in Customer Advisor! Join a dynamic people-first team where empathy professionalism and excellent service shape every interaction. If youre proactive detail-oriented and enjoy supporting others this could be the right opportunity for you. Role Overview: As a Customer Advisor youll...

Start Your Career in Customer Advisor!

Role Overview:

Key Responsibilities:

Support customers with a friendly professional tone across phone email and chat
Manage a variety of requests including service questions account assistance and basic troubleshooting
Explain solutions clearly address concerns and ensure customers feel listened to and supported
Log cases accurately and maintain detailed up-to-date records of each interaction
Escalate sensitive or complex issues following internal procedures
Work closely with internal teams to ensure fast and accurate resolutions
Meet service quality standards and response-time targets consistently
Stay updated on product changes policies and best practices to deliver top-level support

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us: