French Customer Service Agent Opportunity in Braga

We are seeking highly proficient French-speaking individuals based locally in Braga to join our thriving customer support team. This is a chance to start or advance your career in a dynamic hybrid/on-site role focusing on providing excellent service to our French customer base.

Position Summary

This full-time position as a Customer Service Agent involves handling customer inquiries and issues primarily in French. The role requires strong problem-solving skills and a commitment to maintaining high standards of customer satisfaction. You will be responsible for communication across various channels including telephone email and live chat.

Mandatory Requirements

• Language Skills:
  • French: Absolutely essential requiring Native-level fluency (C2). All primary customer interactions will be conducted in French.
• Local Residence & Work Eligibility: This vacancy is exclusively targeted at local candidates who are already legally eligible to work in Portugal. No relocation assistance is offered.
• Documentation Accepted: Applicants must possess one of the following valid proofs of residence/citizenship:
  • A valid Residency Card (must be valid for over one year).
  • EU Citizenship documentation.
  • A valid Refugee Card.

Work Environment & Schedule

• Location: Braga Portugal (Blended model: partly on-site partly remote).
• Equipment: All necessary work equipment (e.g. computer headset) will be provided by the company.
• Experience: Prior experience in customer care or a contact center is beneficial but not a prerequisite; motivated beginners are strongly encouraged to apply.
• Start Date: Thursday 8th January 2026.
• Operational Hours:
  • Working Days: Monday to Friday.
  • Shift Pattern: Rotational shifts between the hours of 07:00 and 19:00.
  • Rest Days: Enjoy a fixed two-day weekend (Saturday and Sunday).

Compensation and Perks

We offer a highly attractive package designed to support and reward our employees:

• Financial Rewards: Competitive basic monthly salary complemented by a generous bonus structure.
• Allowances: Provision for transport and a meal allowance.
• Health: Comprehensive private health insurance coverage.
• Career Development: Clear pathways for professional growth and long-term career advancement within the company.
• Additional Benefits: Access to various other employee benefits and a supportive international workplace culture.

We invite all local Braga residents with native French skills to apply and join our team in January 2026!