French- Customer Support- Braga- Hybrid- Monday to Friday

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

French Customer Support Specialist Braga Portugal

Join a global leader in employee benefits and digital meal card solutions empowering users to enjoy seamless secure and efficient payment experiences.
As part of our Customer Support Team youll be the first point of contact for French-speaking cardholders and partner merchants ensuring every transaction runs smoothly and every question is answered with care.

Key Responsibilities

Handle inquiries from card users and partner restaurants via phone chat and email with professionalism and empathy.
Guide customers through meal card features including balance checks transaction history and mobile app usage.
Troubleshoot payment issues including card activation PIN retrieval and account access.
Support merchants with payment acceptance terminal setup and resolving technical issues.
Escalate complex or technical cases to specialized teams ensuring timely follow-up and resolution.
Collaborate with technical and product teams to resolve recurring issues and improve service quality.
Collect and share customer feedback to enhance the overall user experience and product features.

Requirements

Fluency in French (C1/C2) and good command of English (B2 or higher).
Strong communication and problem-solving skills.
Customer-oriented mindset with attention to detail and empathy.
Ability to work with multiple digital tools CRM systems and chat/email platforms.
Previous experience in customer service technical support or payment solutions is a plus.

What We Offer

Competitive salary package and performance bonuses.
Hybrid or on-site position in Braga with modern offices and a supportive multicultural team.
Comprehensive training and development opportunities.
Meal card and other employee benefits.
A chance to grow within a global company leading the digital transformation of employee benefits.

French Customer Support Specialist Braga Portugal Join a global leader in employee benefits and digital meal card solutions empowering users to enjoy seamless secure and efficient payment experiences. As part of our Customer Support Team youll be the first point of contact for French-speaking car...