MS IT InfraCloud Associate (Analyst) Technical Operations Center operate
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Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.
Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Instructions:
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Job Profile Name:
*TC/Recruiting to Update*
Child Name:
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Global LoS:
*TC/Recruiting to Update*
Global Network:
*TC/Recruiting to Update*
Global Competency Network:
*TC/Recruiting to Update*
Go-To-Market:
Managed Services
Sector:
Not Applicable
Programme Type:
Experienced
Additional Responsibilities: (This field may be used to describe the daily role duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters including spaces.)
Minimum Degree Required: Bachelors
Degree Preferred: B. Tech CS / IT
Minimum Years of Experience: 1-3 Year(s)
Certifications Required: ITIL
Certifications Preferred: CCNA Trained and Certified Public Cloud (Azure / AWS) Certification
Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
Hands-on experience on at least 1 ITSM tool (ServiceNow Remedy etc)
Hands-on experience working with SolarWinds NNMi Nagios Zabbix LogicMonitor Network monitoring tools.
Must be willing to work in rotational 24*7 shifts provide hand-over to global teams and provide on-call support as per business needs.
Proven verbal and written communication skills which will be key in driving customer communication during critical events.
Demonstrating proficiencies in Infrastructure & application monitoring initial triage and troubleshooting using runbooks.
Proven understanding of ITIL framework
Experience working in Managed services environment providing initial triage of incidents related to Infrastructure (Router Switch Meraki devices Access points SDWAN; WAN servers databases storage devices & environmental systems)
Monitoring critical applications and sharing periodic health check reports with the stakeholders.
Provide 24/7 monitoring of batch job executions track job runtimes delays and performance bottlenecks
Proficiency with inbound calls handling and making outbound calls to perform technical troubleshooting.
Keep the incident updated as per discovery or end user information on a real time basis.
Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES DEVELOPS FACILITATES ETC.)
Take ownership of Incidents and provide solutions by following the Knowledge Articles and SOPs.
Create / Document SOPs for various troubleshooting for the team.
Prior experience working in a GlobalCommandCenter/ Technical OperationsCenterrole.
Work Environment and Schedule
24x7 operations coverage with shift or on-call rotation; nights/weekends/holidays especially during cutovers and period-end cycles.
Hybrid or on-site NOC/operations setting; coordination with global teams.
Adherence to security compliance and change management policies.
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
