Dutch Travel Customer Agent in Greece

Launch Your Career in Travel Customer Support!

Do you like helping people and turning travel hiccups into smooth solutions Join us as a Travel Customer Agent in a friendly fast-moving environment where your support helps travelers stay relaxed and confident. This role is perfect for proactive detail-focused problem solvers who take pride in great service.

About the Role:

As a Travel Customer Agent youll be the main contact for customers who need help before during or after their trip. Through digital channels youll handle booking questions itinerary updates cancellations refunds and general travel concernsmaking sure every traveler feels supported from start to finish.

Key Responsibilities:

• Assist customers via chat email and online tools with travel-related requests

• Support reservations for flights hotels car rentals and activities including changes and cancellations

• Provide guidance on itineraries travel requirements baggage rules and refund procedures

• Help with account topics such as profile updates payments and loyalty program support

• Identify urgent or complex cases (e.g. disruptions missed connections) and escalate appropriately

• Log interactions accurately and document solutions clearly

• Coordinate with internal teams and partners to ensure consistent seamless service

• Meet quality standards performance targets and response-time KPIs

• Stay updated on travel policies destination changes tools and service updates

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!