Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are seeking a Senior R&D Operations Specialist to help us scale and mature the Design & Research practice at Clio. This role will build the operational foundation that enables our teams to do their best work consistently collaboratively and with measurable impact. This role is available to candidates across the United States or Canada (excluding Quebec) in a remote capacity. If you are local to one of our hubs (Burnaby Calgary or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days.

Youll play a critical connector role helping bring together people processes and practices that make our Product Design & Research organization work as one with Product Engineering and Strategy & Operations. From streamlining processes and managing tools to coordinating research operations and connecting insights across teams youll help ensure our creative and strategic efforts are supported by strong systems and clear communication.

As a strategic thinker and trusted partner youll proactively shape a culture that values curiosity collaboration and continuous improvement. Youll help evolve how we work together building the conditions for innovation experimentation and delivery of meaningful human-centered experiences at scale. This is a rare opportunity to design how a design organization operates helping one of Canadas fastest-growing technology companies deliver a transformative impact in the legal industry.

What youll do

• Lead the operational foundation for Design & Research managing tools systems and budgets that keep our teams focused on delivering exceptional work.

• Shape and maintain the rhythms and rituals that connect our teams within Design (design critiques sprints workshops office hours etc.) and within the organization (Product & Design All Hands etc.) ensuring theyre consistent purposeful and well supported.

• Coordinate research operations by managing participant recruitment scheduling incentives and insights management in partnership with Strategic Research and DI teams.

• Develop and maintain shared documentation and guidelines that strengthen collaboration between Design Research Product and Engineering.

• Identify and implement process improvements that increase clarity reduce friction and enable faster more informed decisions across the organization.

• Design and evolve onboarding programs that help new designers and researchers ramp quickly and feel connected to Clios mission practices and culture.

• Track and report on key operational metrics including team health delivery velocity and efficiency to inform leadership planning and resourcing decisions.

• Partner with Design & Research leadership to align on operational vision priorities and long-term goals that support the growth and maturity of the practice.

• Support the evaluation and rollout of new tools and vendors ensuring were investing in the right infrastructure to scale design and research effectively.

• Contribute to building a collaborative high-performing culture that values curiosity transparency and shared learning across teams.

What you bring

• 5 years of experience in design research or product operations.

• Strong organizational communication and program-management skills.

• Comfort navigating ambiguity and bringing structure to complex systems.

• Proficiency with design and research tools (Figma Miro Maze Pendo).

• Experience maintaining process documentation and operational metrics.

• A pragmatic collaborative approach to problem-solving and continuous improvement.

• Experience working in fast-paced iterative product development environments.

• Deep understanding of good user experience IA and visual design

• Demonstrate a keen interest in improving your craft by using AI

Where you excel

• Experience collaborating with Design Systems to improve workflows documentation and tooling that enable consistent design execution.

• Hands-on experience with research operations including participant recruitment study logistics and insight management.

• Background working within enterprise or multi-product software environments ideally supporting SaaS or platform teams.

• Strong understanding of design thinking methodologies and how to connect qualitative and quantitative insights into operational workflows.

• Demonstrated ability to implement measurable process improvements define KPIs and report on operational impact.

• Experience driving change management or organizational transformation within a growing design or product org.

If youre excited about transforming how lawyers deliver legal services and want to support a team designing intelligent intuitive and impactful experiences wed love to hear from you.

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive equitable salary with top-tier health benefits dental and vision insurance

• Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office min. twice per week.

• Flexible time off policy with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @ email addresses.