Junior Information Technology (IT) Technician (SOP or Internship)

Hamilton - Canada

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

The MSU represents full-time undergraduate students at McMaster University. The MSU purpose is to draw into a true society all students at McMaster pursuit of this it will foster activities and events which will enhance the University experience of its members and contribute to the life of the University as a whole. Further it will seek to facilitate communication between the student body the University and other organizations and will organize and regulate student self-government.

Please note this is a FULL TIME one-year contract. This position is also entitled to an extensive benefits package. Applicants must be a graduating full-time undergraduate student (taking 18 units or more) at the time of applying or have been an MSU member within the last 12 months. This position may also be taken as a co-op through the Faculty of Engineering.

This position will have the occasional opportunity for work from home however it will be required on campus on a regular basis.

Please note this job will close Sunday January 18th at 11:59pm.

GeneralPurpose &Scope

Budget/Finances/Materials

Assist in the selection and implementation of new computer software and hardware.
Assist the IT Department with periodic hardware and software audits across the MSU to ensure equipment is recorded and accounted for.

InternalCommunications/Collaboration

Communicate and corroborate with the Senior IT Technician to identify key areas for work.

Offer effective and reliable communication with MSU staff to ensure technical support is made available.
Discuss potential IT projects with relevant staff members where appropriate.

Innovation/Initiative

Assist in the developmentand implementationofITprojectsas requested by the Senior IT Technician and/or the Director of ITon occasion.

Judgement/Thinking

Assist in the reallocation of displaced computer systems including the formatting and reinstall of system software.
Collaborate with members of the IT Department to ensure the security of information within MSU-owned technical systems.

Decisions/Actions

Assist in the proper preparation of all systems removed from the network to ensure the secure disposal of network assets and confidential removal of all information contained on the equipment.
Offerfirmware/hardwaretechnical support for any staff member(s) in need of additional technical expertiseas it pertains to:
- Windows and/or Apple workstations and/or laptops;
- Networked printers and/or photocopiers of various makes/models; and
- Other peripherals (modems switches routers USB devices etc.).

Offer software technical support for any staff member(s) in need of additional technical expertise including but not limited to the operations of:
- OfficeSuite;
- Antivirus;
- Accounting/payroll;
- Point of sales (POS) systems; and
- Graphic design; scheduling etc.

Requirements & Expectations

Qualifications

Degree(s)/Diploma(s)

High School Degree

Certification(s)

Physical Effort

May be required tolift push and/or relocateheavytechnologicalinstrumentswhen necessary.

Working Conditions

Job Pressure

Moderate stress on a regular basis with the opportunity for fluctuations depending on the nature of timelines issues or any other factors that may impact the workload of the IT Department.

Work Environment

Servicing some devices often requires the opening and cleaning of dirty and/or dusty instruments where a breathing mask shall be provided.

Training& Experience

Experience with operating systems including:
- Windows 7/8/10; and
  - Mac OS.

Experience with technological devices including:
- - Desktop computers; and
  - Laptop computers.

Experience with software including:
- Microsoft Office 365; and
- Antivirus software.

Preferred

- Experience with programming languages including:
  - Python;
  - C/C/C; or
  - Javascript;
  - MicrosoftSQL;
  - R;
  - Python;
  - CSS; and
  - HTML.
- Experience with operating systems including but not limited to:
  - Linux.
- Experience with technological devices including but not limited to:
  - Servers;
  - Modems and routers; and
  - POS systems.
- Experience with software including but not limited to:
  - E-commerceplatforms;
  - Websiteplatforms;
  - VPNs.

Workstation

Dedicated office cubicle
Dedicated MSU computer workstation
Full Microsoft Office 365 access.
Meridian Telephone system with voicemail where appropriate.
Limited free printer/photocopier access

We thank all applicants for their interest and effort in applying for the position and advise that only those candidates selected for interviews will be contacted.

The McMaster Students Union (MSU) is strongly committed to employment equity within its community and to recruiting a diverse staff. The MSU encourages applications from all qualified candidates including women persons with disabilities First Nations Métis and Inuit persons members of racialized communities and 2SLGBTQIA-identified persons. If you require any form of accommodation throughout the recruitment and selection process please contact the Human Resources Director by email at Please note that the MSU is an independently incorporated students union operating within the McMaster University community; this is not a McMaster University position.

Required Experience:

Junior IC