Service Drive Acquisition Manager

Hiring Immediately: Service Drive Acquisition Manager
Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships identifying opportunities and helping customers explore vehicle upgrade or acquisition options.

We offer a generous compensation plan including commission and bonus potential along with a supportive family-friendly work environment.

Benefits

• Competitive pay plan with commission and bonus
• Positive family-friendly workplace culture
• Proven training programwe invest in your success
• Health Dental 401(k) and Paid Time Off

Qualifications & Requirements

Previous customer service experience is preferred. Candidates with experience in hospitality call centers telemarketing customer service mortgage financial services or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy a positive attitude and strong communication skills.

• Experience in automotive sales service or customer relations preferred
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to identify sales opportunities and present effective solutions
• Self-motivated and results-driven; comfortable in a fast-paced environment
• Proficiency with CRM systems or dealership software is a plus
• Valid drivers license required
  

Key Responsibilities

Customer Engagement

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade trade-in and acquisition opportunities

Acquisition & Trade-In Opportunities

• Identify customers with high-value trade-ins or expiring warranties
• Present upgrade programs lease-end options and current promotions
• Partner with the sales team to transition interested customers smoothly into the sales process
  

Service Department Collaboration

• Collaborate with service advisors and technicians to identify vehicle and customer opportunities
• Maintain clear communication between departments to enhance the customer experience
  

Process & Reporting

• Track interactions opportunities and conversion outcomes
• Report acquisition metrics and improvement insights to management
• Ensure compliance with dealership policies and customer satisfaction standards
  

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race color religion age sex national