Senior Client Success Manager (Enterprise)

Dallas, IA - USA

Monthly Salary: $ 92000 - 116000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Why Lytx:

Since 1998 Lytx has led the video telematics industry using proprietary machine vision artificial intelligence and big data to protect and connect thousands of fleets and millions of drivers in more than 85 countries worldwide. At Lytx youll be a part of something good helping save lives on our roadways.

As a Senior Client Success Manager (CSM) Dedicated youll be the trusted partner for one of Lytx largest and most strategic clients guiding them through all client lifecycles deployment through this fast-paced role youll collaborate with your client to understand their goals craft tailored solutions and drive adoption of Lytx products. Youll share best practices manage change and solve challenges to ensure program success. By building strong relationships and working cross-functionally youll play a key role in fostering long-term partnerships and helping your client achieve meaningful results. You will also act as a trusted advisor to key operational and safety stakeholders helping them translate Lytx insights into targeted actions that reduce risk and drive measurable program outcomes.

Youll Get To:

Serve as the main point of contact for the Clients Safety Fleet and Operational Teams for Lytx program-related topics

Monitor and ensure delivery against contractual commitments including program enablements service and support and implementation requirements

Leverage technical expertise to help diagnose issues and drive solutions

Develop and execute Account Plans that align with client business objectives including identifying expansion opportunities and working collaboratively with sales to renew and grow NRR

Prepare and present strategic business reviews and consultative recommendations to client leadership teams fostering strong partnerships and driving improved value recognition from their Lytx relationship through successful adoption of proposed solutions

Identify and nurture long-term relationships with Strategic and Operational client stakeholders including VP and C-level executives to ensure ongoing executive access and retention

Conduct regular analysis and review of progress toward established goals (both internal and external); track and measure KPIs; identify portfolio performance risks and develop mitigation plans

Monitor client health address issues proactively and drive contract renewals while minimizing churn

Work to identify any actions or missing actions that may introduce risk into the customers success; research and analyze root cause for risk-related actions; develop and execute a plan to reduce and/or mitigate the identified risk

Provide strategic guidance to help clients operationalize integrate and sustain the Lytx program within their broader workflows processes and organizational culture.

Lead ongoing education enablement and best practice sharing through training sessions consultative support and proactive day-to-day engagement.

Support clients in maximizing the full value of the Lytx platform by ensuring effective adoption workflow integration and utilization of key features insights and performance tools.

What Youll Need:

Bachelors degree or equivalent experience

57 years in Enterprise Client Success or Account Management experience in a SaaS environment

Proven track record of confidently and effectively communicating with client executives

Skilled in developing account strategies that align with client goals including upselling and cross-selling opportunities

History of success in identifying and communicating technical issues while partnering with internal teams to deliver customer solutions

Strong customer focus problem-solving and organizational skills

Experience managing complex projects; managed services or fleet industry experience preferred

Ability to flourish in an ever-changing environment

Travel 1020% of the time

Benefits:

Medical dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$92000.00 - $116000.00

Innovation Lives Here

Together we help save lives on our roadways!

Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.

Required Experience:

Manager

Why Lytx:Since 1998 Lytx has led the video telematics industry using proprietary machine vision artificial intelligence and big data to protect and connect thousands of fleets and millions of drivers in more than 85 countries worldwide. At Lytx youll be a part of something good helping save lives o...