Customer Success Manager Bilingual Spanish
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Who are we
UpGuards mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify assess and remediate cybersecurity risk across their attack surface vendor ecosystem workforce and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings instant risk assessments templated security questionnaires threat intelligence capabilities and agentic AI to give organizations a holistic view of their risk surface.
We have a rapidly growing customer base at UpGuard but one thing has remained the same our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. Were on the lookout for individuals who have a passion for helping others fixing problems and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.
Why are we hiring this role
Due to continued growth the Customer Success team is expanding and we require a Bilingual Spanish-speaking Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions detail oriented articulate and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager youll report into a Lead CSM and analyze the causes of your customers greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues helping improve UpGuard over time and youll work with customers around the world from early contact to successful deployment gaining constant and unique insight into the worlds most important industries and institutions.
Were looking for this person to be base in the US Eastern or Central timezone in IL TX FL PA LA MO MA MD or DC.
What will you do
- You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
- You will provide resources to your customers including success plans customer-specific training sessions and organize regular check in calls.
- You will engage your customers early and frequently to help them get the most out of UpGuard from day one and continue to drive engagement.
- You will translate your customers requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
- You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
- Advocate for the customer; Provide updates to internal cross-functional partners (Product Sales & Marketing) on customer perspectives risks strategic insights issue resolution activities expansion & cross-sell opportunities.
What will you bring
- 2 years experience in customer success project management or account management.
- Located within US Eastern or Central zones.
- Professional to native fluency in Spanish and English.
- Experience with supporting and building customer relationships in a scalable manner.
- Highly organized with the ability to update existing documentation and document new processes.
- An understanding of cyber risk management or risk management frameworks.
- High-level of proficiency in the English language both written and spoken.
- The ability to work cross functionally with many internal groups and be a team player.
- Curious and willing to learn.
What would give you an edge
- Experience in Customer Success tools such as ChurnZero or GainSight.
- Experience with a CRM such as HubSpot or Salesforce.
- Experience in cyber risk management or risk management.
- Understanding of Cyber Security best practices.
- Basic/working knowledge of APIs.
- Experience conducting training sessions.
- Knowledge of the Spanish language (varied levels of proficiency).
Whats in it for you
- Monthly Lifestyle subsidy: Use this for financial physical and mental well-being
- WFH set-up allowance: To ensure you have the right environment to work in we will help you get set up within your first 3 months at UpGuard
- $1500 USD annual Learning & Development allowance: To support your career development all team members will be able to expense development opportunities against this allowance
- Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carers leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart we do not mandate compulsory attendance
- Top-spec hardware: All team members will be provided with top-spec laptops for their role
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
- Health Insurance: Health dental and vision insurance
$85000 - $100000 a year
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UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.
