Associate Director, Machine Learning Engineer

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Machine Learning Engineer Associate Director

What you will do

Lets do this. Lets change the this vital role you will lead the design development and deployment ofenterprise-scale agents and conversational bots. You will own the end-to-end architecturefrom orchestration and retrieval to safety observability and CI/CDso our agents reliably solve real business problems across R&D Manufacturing and Commercial. As a senior IC player-coach youll set technical standards mentor teams and partner with Security Compliance DevOps and Product to ship secure resilient and cost-efficient solutions with measurable impact.

Roles & Responsibilities:

• Own the enterprise agent/bot platform architecture(cloud/on-prem) API contracts and guardrails for multi-tenant use.

• Design and ship production agentic systems:multi-agent planning tool/function calling workflow orchestration and structured outputs.

• Build high-containment botsfor web/mobile/Slack/Teams/IVR with streaming responses and sub-second turn latency where required.

• Implement retrieval & memory(RAG vector stores knowledge graphs session memory) with data contracts lineage and lifecycle governance.

• Establish bot CI/CD:prompt & config versioning replay/conversation tests feature flags and automated rollbacks. Implementprogressive delivery(blue-green canary) with health checks feature flags and one-click rollback.

• Stand up observability: tracing metrics and conversation analytics (containment escalation hallucination CSAT latency cost per turn) with alerts and runbooks.

• Integrate securely with enterprise systems(e.g. SAP Salesforce ServiceNow MES/LIMS/ELN/QMS) via robust connectors and least-privilege tool access.

• Embed safety privacy and compliance(content filtering red-teaming audit trails secrets mgmt) aligned to GxP/21 CFR Part 11 and HIPAA/PII needs.

• Optimize inference and cost(routing caching batching distillation/quantization) and drive GPU/accelerator/FinOps strategy.

• Evaluate and document trade-offsfor models (open vs. proprietary) hosting options and agent frameworks (e.g. LangChain Semantic Kernel Assistants APIs).

• Translate domain needs(R&D Manufacturing Commercial) into prioritized roadmaps; mentor teams and communicate technical trade-offs to stakeholders.

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Computer Science IT or related field experience

Or

Masters degree and 4 years of Computer Science IT or related field experience

Or

Bachelors degree and 6 years of Computer Science IT or related field experience

Or

Associates degree and 10 years of Computer Science IT or related field experience

Or

High school diploma / GED and 12 years of Computer Science IT or related field experience

Preferred Qualifications:

• 3-5 yearsin AI/ML and enterprise software.

• Knowledge graphs or structured reasoning (SPARQL RDF/OWL) and tool-use planning with constraints.

• Safety tooling (jailbreak detection content moderation PII redaction) and automated red-team pipelines.

• Experience with privacy-preserving patterns (data masking synthetic data federated or on-prem inference).

• Domain familiarity in biopharma workflows (clinical operations quality manufacturing/supply chain field/commercial).

• FinOps at scale: GPU fleet planning utilization dashboards commitment management.

• Contributions to open source in LLM/agent ecosystems; patents or publications in conversational AI.

• Exceptional stakeholder management; can translate complex technical concepts into concise outcome-oriented narratives.

Good-to-Have Skills:

• Experience in Biotechnology or pharma industry is a big plus

• Published thought-leadership or conference talks on enterprise GenAI adoption.

• Masters degree in Computer Science and or Data Science

• Familiarity with Agile methodologies and Scaled Agile Framework (SAFe) for project delivery.

• Certifications on GenAI/ML platforms (AWS AI Azure AI Engineer Google Cloud ML etc.) are a plus.

Soft Skills:

• Excellent analytical and troubleshooting skills.

• Strong verbal and written communication skills

• Ability to work effectively with global virtual teams

• High degree of initiative and self-motivation.

• Ability to manage multiple priorities successfully.

• Team-oriented with a focus on achieving team goals.

• Ability to learn quickly be organized and detail oriented.

• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models including remote and hybrid work arrangements where possible

Apply now and make a lasting impact with the Amgen team.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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