Manager Service Information & Technology

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Summary
The Technical Information Solutions(TIS) team within Product Support & Logistics Division (PSLD) creates and deliverstechnical parts and service informationaccessible via SIS and SIS2GO critical for the repair andserviceofCaterpillar products. Over 300000 dealer and customer users depend on the information created managed and delivered by this team to identify and order Cat parts.

In TIS the Service Information Manager manages a team and facilitates the creation & maintenance of service information in support of New Product Introduction & Continuous Process Improvement projects and strategic goals; driving operational results improving process efficiency; addressing people issues and supporting professional growth to build an engaging work climate with a high sense of urgency towards business success

What You Will Do:
Manage resources for the creation and maintenance of service information and/or technologies specific to Electrical and Hydraulic schematics.
Execution of detail-level work plans & schedules monitoring progress and addressing challenges or delays
Provide day-to-day guidance coaching and developing a passionate team of customer-focused professionals respected for results and driven by our Values in Action
Create & maintain an organizational climate/culture that encourages innovation collaboration excitement/commitment and a sense of urgency toward business success.
Develop global collaborative relationships across the Service Information Division Product Groups Dealers and other cross-functional groups to ensure operational goals are accomplished.
Lead operational & strategy projects by involving and integrating key stakeholders to ensure project success that results in greater process efficiency and increased value to customers and dealers.

What You Have:
People leadership: Provides leadership day-to-day guidance coaching development and support to employees. Address people issues and strive to build an engaging climate that encourages teamwork commitment employee growth and a sense of urgency toward business success.

Project leadership: Leads day-to-day operations and process improvement projects. Drives accountability to deliver accurate and complete service information. High focus on Continuous Improvement and Process efficiency and thereby increasing the value of the technical information provided to dealers and customers.

Global collaboration: Collaborates across PSLD with Caterpillar Product & Engineering Groups and with Dealers to optimize the customer value of technical information. Demonstrates a good understanding of cultural differences and works with all stakeholders to address critical issues and resolve major problems.

Effective Communication: Good Listening skills. Delivers constructive feedback that focuses on behaviours without offending the recipient. Leads meetings and teams effectively building strong relationships with internal and global teams.

Decision Making: Use of data and facts to define the business problem at hand and apply lean principles to derive solutions impacting the product dealer and customer.

Additional Info:
Bachelors level degree and 6-10 years of progressive work experience in Product Support Dealer/Customer Operations Engineering or Manufacturing
Demonstrated skills in people development process improvement and collaboration.
Excellent project management and communications skills
Strong initiative self-driven and able to work at a fast pace.
Excellent team player
Ability to build strong relationships with stakeholders and process partners.
Complete knowledge of TIS processes and Schematics development process
6 Sigma BB experience

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Caterpillar offers many job opportunities outside of India which can be found through our employment website at You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage because we value your performance we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave flexi leave medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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