Community Liaison– Client & Caregiver Growth
Share
Job Location:
Honolulu, HI - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
BrightStar Care of Honolulu is hiring a Community Liaison who combines genuine care for people with the capacity to execute consistently.
This is a high-ownership high-visibility role. It directly impacts client acquisition caregiver pipeline strength community trust and the first impression families and partners have of BrightStar. The role requires steady presence strong follow-through and the ability to stay responsive and organized over time.
This is not a role you fit in around other priorities. It works best for someone who can fully engage stay present during the workday and reliably follow through on commitments.
What Success Looks Like
Within your first 612 months:
Inquiry calls are handled promptly and professionally converting into qualified client starts through trust clarity and follow-through
Community and referral relationships consistently contribute to new client inquiries
A reliable caregiver pipeline is built through regular in-person community outreach
Sensi AI is clearly and confidently explained to families and partners with growing awareness and adoption
Follow-ups are completed commitments are tracked and communication loops are closed
Internal teams experience you as proactive dependable and easy to work with
This role breaks down quickly if responsiveness slips follow-through is inconsistent or community commitments are delayed or missed.
What You Will Do
Handle inbound inquiry calls with empathy clarity and professionalism supporting client acquisition and trust-building
Build and maintain long-term relationships with caregivers community organizations and referral partners
Represent BrightStar at community events job fairs and outreach activities typically 24 touchpoints per week
Actively attract caregivers through in-person relationship-based engagement
Support client acquisition by building referral relationships and moving inquiry conversations forward through consistent follow-through
Lead education and promotion of BrightStars Sensi AI care technology
Track conversations commitments and next steps to ensure nothing falls through
Coordinate closely with recruiting scheduling and care teams to align efforts and outcomes
Represent BrightStar Care of Honolulu with warmth credibility and high standards
Capacity & Availability Expectations
This role requires sustained focus and emotional steadiness. It is best suited for someone who:
Can be fully engaged and responsive during standard business hours
Has flexibility to attend occasional early morning evening or weekend community events
Is not regularly pulled away by competing obligations during the workday
Has the energy to balance outward-facing community work with timely follow-up and internal coordination
This role tends to work best for someone in a season of life where consistency availability and reliability are realistic and sustainable.
Prerequisites for Success
3 years of experience in a relationship-driven client-facing community outreach partnerships recruiting or growth-oriented role
Experience supporting client customer or referral-driven growth through conversations and follow-through
Proven ability to manage priorities follow-through and communication independently
Comfort handling inbound inquiry calls and initiating outbound outreach
Willingness and ability to be visible and mobile in the community
Comfort learning and explaining technology-based solutions to non-technical audiences
Professionalism sound judgment and emotional steadiness in a fast-paced environment
We are intentionally selective for this role. Applicants should be prepared to discuss specific examples of ownership follow-through and relationship building.
This Role Is Not a Fit If You
Struggle with consistency or responsiveness
Need frequent reminders to complete follow-ups
Are juggling multiple major commitments that regularly disrupt your workday
Prefer behind-the-scenes or highly routine work
Are uncomfortable being part of client and caregiver growth outcomes
WhyBrightStar Care of Honolulu
We live our Hōkūalohi Promise: to provide the kind of care we would want for our own loved ones. We value compassion professionalism and excellence and we invest in people who take pride in doing meaningful work well.
This role carries real responsibility and real opportunity. Strong performance is visible valued and can grow in scope as the organization grows.
If you are looking for a role where client growth caregiver engagement and consistent execution truly matter and where average is not good enough we want to hear from you.
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Do you have what it takes to join the best private duty home care organization in Hawaii? We are hiring reliable, positive, conscientious, compassionate and cap...
.png?1538676884){kind=logo}
