DX Logistics & Returns Officer
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Job Location:
Eindhoven - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
DX Logistics & Returns OfficerJob Description
We are seeking a detail-oriented and proactive DX Logistics & Returns Officer to manage the end-to-end processing and delivery of spare parts orders for channel partners with a strong focus on operations in complex and embargoed this role you are responsible for ensuring that distributors receive the correct spare parts on time to support maintenance and repair activities at customer sites. You will independently manage all spare parts orders track escalations ensure timely follow-up and provide clear professional communication to both internal stakeholders and channel partners.
This position also provides backup support to the Returns department and serves as the first point of contact for escalation support for logistics teams in Poland Panama and Turkey.
You will be part of the Direct Export Service Operations team supporting the operational needs of diverse go-to-market models across regions including META CEE IIG ISC RCA Nordics and LATAM.
Your role:
- Execute the spare parts ordering process and ensure shipments are prioritized appropriately for embargo markets.
- Perform all entitlement verifications including export control checks contract/warranty validations and material master data accuracy.
- Ensure same-day shipment (from RDC) for all P1 priority orders received before cut-off and meet customer-required delivery dates for all other priorities.
- Proactively track escalations related to spare parts orders and backorders coordinating closely with parts suppliers and supporting the Logistics Manager with first-level escalations related to CS Parts supply.
- Take immediate corrective action on issues such as dead-on-arrival (DOA) parts missing items incorrect shipments and other supply discrepancies.
- Anticipate and manage country-specific requirements for customs clearance selecting appropriate shipment methods and preparing necessary documentation.
- Provide backup support to the Returns Manager and assist in all returns-related processes.
- Serve as the first point of contact for logistics teams in Poland Panama and Turkey ensuring they meet performance expectations for spare parts delivery to our channel partners.
Youre the right fit if:
- Minimum of 2 years of experience in logistics transportation or operations/physical distribution (less may be considered with a relevant bachelors degree).
- Proficiency in SAP Excel Power BI and ServiceMax (preferred).
- Fluent English communication skills (written and spoken; B2 level minimum)
- Strong proactivity communication skills stakeholder management capability and a professional respectful working style.
- The ability to work both independently and collaboratively as an enthusiastic motivated team player.
- Resilience under pressure and comfort in a dynamic multicultural environment.
- A problem-solving mindset with the ability to identify and drive process improvements.
- Strong organizational analytical and coordination skills.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business here.
- Discover our rich and exciting history here.
- Learn more about our purpose here.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
#LI-EU
Required Experience:
Unclear Seniority
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
